Matthew Prior is THS’s CEO. He recently published an opinion piece on HospitalityNet. I found it marginally useful for gaining some insight into the recent thought processes at THS. I think there is a good case to be made for the recently added booking fee but Mr. Prior did not chose to make that case in his opinion piece. Ironically, it struck me as ironic given his good advice in the piece that was not taken to heart at THS.
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Oh whoa what a read, banging on about community and then outraging his own community. Great stuff, congratulations and merry Christmas to him. Hope he sleeps well at night. Many in this “community” are clearly not doing as well.
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I tried to add a comment, but couldn’t log in. Might send it over to the R-’it crew. They’ll know what to do.
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As I have English as a second language, it has been very educational to read Trustpilot recently. Words as enshittification, or expressions like «reliable as a chocolate teapot»! 
But one was PURE POETRY!!
«Congrats on “disrupting” yourselves into The overpriced Craigslist. The Wish.com of Housesitting. The Temu Deluxe of Travel.
The luxury-brand knockoff of Rover.
The value of your platform came entirely from your (now former) members doing the heavy lifting.
And you? You’re the freeloading uncle at Thanksgiving who devours the turkey, eats all the stuffing, drains the liquor cabinet, and passes out on the sofa so no one can enjoy the game.
You’re like Uber… if Uber charged for the seat, the steering wheel, the gasoline…
The Uber-eats-your-wallet of pet care.
The Airbnb-for-people-who-hate-their-users.
You’re the Hallmark rom-com in reverse; “How to Lose Your Entire Customer Base in 10 Days” (..or is it seconds?).
Ghosted. Cancelled. And your chatbot “member service” isn’t even that funny.
In December. Perfect timing. Festive! Nothing says “we value our members” like tossing a landmine into the Christmas tree.
Happy Holidays! ..now go depart thyself.
Your logo may suggest paws and warmth; however, the creature with eight legs on the dollar bill seems more fitting, as it appears to be the only thing with value in your sacred self-sabotage mission.
What a class act… lawsuit performance. You’ve played yourself.
May you rest in peace and attorney’s fees.»
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@Garfield thanks for sharing. 
Though probably not liked or appreciated by some, it gave me a good belly laugh after such negativity everywhere. Just what the doctor (not troll) ordered, some light and funny reading!
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This has been the best read on the forum in absolutely ages. I bow to you. G O A T. it has made my year.
far better to be the most popular lad in the class than to be the village idiot, that role has already been snapped up, unanimously.
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I saw this too and thought it was brilliant. Chinese proverb “may you live in interesting times” this is one for sure. Hasn’t been so much discussion on the forum in the time I’ve been a member.
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When I read it on TP, I, too, was entertained by its clevernesss @Garfield
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One things for sure. No matter how you feel about the company or the new fees and Terns, the timing could have been a lot better.
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That made my day and it is only 7.30am!
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I read the article and made sure to leave a comment at the end. How dare he say “There is no per-night commission; the incentive is to help members have great experiences so that they renew” and then turn around and charge both homeowners and sitter a per sit fee. He got b@lls the size of a Bull Mastiff!
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Thanks for sharing this. It did resonate. Trust over quantity….sustainability over transactional, as core to the strategy, “board level metrics”.
All great. My problem with the new fee is that its announcement was not accompanied by concrete plans on how they were going to be “better”, nor any metrics of how they would improve things for the platform participants. Nothing concrete, all platitudes.
That doesn’t engender trust.
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