About the Feedback, Suggestions & Help category

Share feedback, suggestions, ideas or ask for help.

We’ve created this space for members to share feedback, ideas and suggestions to help improve your TrustedHousesitters member experience. While we cannot guarantee any immediate changes, our product team value all feedback and will take a look at the feasibility of any ideas and welcome your suggestions for consideration for when updates are scheduled.

If you need help, check first that this isn’t a case for the Membership Services (MS) team who provide help and support for all membership related questions, issues and concerns, including IT and functionality.

Please remember we can’t discuss disputes, or specific details of sits or sitters here in this public space, these should be taken directly to the Membership Services Team. You’ll find more information about what is permitted in the forum guidelines here. There’s a guide to help you assess whether your query is suitable for the forum. If you are unsure you can always direct message a member of the forum moderation team.

Membership Services can be reached by email at: support@trustedhousesitters.com

To start a new conversation, simply click on ‘New Topic’ when in this category to add a new post or you can comment on or like an existing topic.

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