We really appreciate your patience while we get this current app issue corrected. It is a more complicated issue than we first thought. Our Membership Services team are staying in touch with our members that are contacting us to reassure you that we are working towards a solution.
Again, if you can please use the mobile website via your browsers or use another device, for example, a laptop, to access the site, while we work to get this fixed.
Our team are working as quickly as they can to get this resolved. We are sorry for the inconvenience it is causing.
Website showing photos now but still no photos through the app on my iPhone. Iām worried I will be missing sits.
I understand you are working hard to fix this but why is it taking so long?
It used to work then just stopped aaargggh frustrating
Hi @Crazydoglady, if you can see the photos on the website, canāt you apply from it rather than rely on the iPhone app? I have the same problem with the app as you but would still be able to see photos and apply to any suitable sits using my computer. Youāre very lucky to have sits to apply for!!!
Tenba Iām not always by my computer. Why am I very lucky to have sits to apply for?
Surely thatās the whole reason to be a memberā¦having sits to apply for.
Iām justified to expect the App to work otherwise why have one?
So jump off my back!
Hi @Crazydoglady, Iām sorry youāve misinterpreted what was only meant as a suggestion. In relation to being lucky to have sits to apply for, many members still donāt have that opportunity because of where they live and covid restrictions. All the best with your sitting opportunities.
The photos are still displaying on the mobile website which is very similar to the app, so for now you can always use that on your phone if you arenāt at your computer.
The app has a temporary issue that they are working on fixing. Yes itās annoying, but these things happen. Since theyāve launched the app, this is the first time this has happened, the other 90% of the time it has worked well.
Hi Annett~ I have not seen photos either on the THS app. for a few days now! Using my iPhone. I also reinstalled the app a few times to no avail. It is very frustratingā¦
Hi @Triciakay62 welcome to our community forum and while the issue which brought you here is extremely frustrating at least you know you are not alone and will be able to keep up to date on the progress to fix the problem.
We do apologise for any inconvenience and the team are working hard to resolve the issue, unfortunately itās a little more complex than first thought, but it will be done as quickly as possible.
We hope that you will stay awhile and join in the many other interesting conversations happening between members, weād love to share in your THS journey and thank you for being part of our community.
Hi All, Apologies for the issue with no photos showing on the app. (this is for iOS users on version 14.0 and above) We understanding this has been very frustrating and we have been working on this over the last week.
We have some good news and have now fixed the issue! The App is now with Apple where the App will be reviewed and will go live over the next couple of days.
It is very frustratingā¦