App not working for a week - anyone else?

Product Updates
1

I’ve not been able to access the app for around a week. Have done the 2 updates but still can’t access anything by wifi or data. Anyone else having this issue and any advice to resolve? Thank you

2

Hi @trinity

I’m not aware of any similar reports, how are you getting on?

  • What make/model of device are you using?
  • Are other apps working ok?
  • Try deleting the TrustedHousesitter app and redownloading?
  • Are you able to share a screenshot of what you’re seeing?
    • Please check that no personal information is shared with the forum
  • Have you contacted Member Services?

Thanks,
Mark.