Recent updates to the Android app have left one of my old reviews from a host with blank stars even though it is still showing 5 stars on the website. So strange! Tried clearing cache, uninstalling app, all the usual. I have contacted support and so far they are stumped. Did this happen to anyone else with the recent app re-design??
Hi @GMcG
Sorry to hear about this.
I know you’re here looking for other members experiencing the same issue, but I just thought I’d let you know that I passed this info over to the team, though it does sound from your post that Membership Services are already on the case.
Do let us know if you get any updates!
Jenny
thank you - customer service hasn’t been helpful so far - their suggestions have been things I have told them I’ve already done. Then they say to let them know if those fixes don’t work, so I let them know, and then I hear nothing more. Two cycles of this so far.
I have the same issue for one of my sits. It’s a repeat sit and both times it shows 0 stars when it was 5 previously. All categories are 5 stars. I checked other reviews for other sitters for this sit and all but maybe one of them are also showing 0 stars. I have screen shots of these reviews. This all happened after the latest update.
I have not found time to contact customer service yet. Bur I imagine there are plenty of people with the same issue.