I have to say that am quite disappointed with the site and not impressed at all with the technical aspect of it.
I hope my message here will be productive and acted upon positively.
I have many things to say but I will focus on one aspect here because am sure it must be annoying to more than one. And this is also one of the thing that makes me want to be on this web or give up…(lucky you are not paid by sittings)
I am a pet/ house sitter with plenty of pet/house sitting experience (and paid ones). I am here to find particular long sits across the country (UK) for now to fulfill personal and professional needs/goals. Caring for pets & homes, feels natural to me and I enjoy it.
I have known THS from the start (bit more than 10 years ago) and I am surprised and disappointed to say that it is not that much different (apart from the price of course).
Yet it seems here that popularity (from a marketing point of view) and profit has made you rest on your laurels.
I do send a lot of emails, browse and favourite a lot on the site, it is part of planning my sits, not only on your website but also elsewhere.
I am sorry to say that the search and mailing system is quite appalling (this include your categories of archive, labelling, inbox, search, favourites)
let me explain why…
Just trying to write, sort and find emails and sits has taken me most of my time, the lack of organisation or flexibility is very frustrating.
Here are some issues I noticed:
so you offer Labelling, great idea but… nope, here it is quite useless.
To put those labels you have to go into the message and label them which makes the labelling quite time consuming. (no labelling from profile or from list in inbox or favourite –without opening the message or the sitting, which then goes back to zero, see below) can´t even open a message or a profile in new tab …
I do not comprehend why no one ever thought about
-being able to label from selection (boxes to tick, see below),
-or even introduce the NO LABEL label, so maybe we can label the new ones separately or later on, or find them quickly
-the possibility of labelling directly from a profile, not only favourite
there is no sorting/filter of the mail so it means (the label system doesn’t make it easier -see above) if you have a full inbox you can’t look through it easily
The inbox should have options to organise/sort the messages, for example: by start time of the sit, no dates, maybe areas / countries, not replied, etc
My inbox has way too many emails and to find one or see what is happening is overwhelming.
If you are actively looking for a pet/house sit then you send quite a lot of emails. Homeowners also seem to be overwhelmed by emails I heard.
again no sorting, What is the use of the labels if you cannot label from the list (in bulk) and go one by one
Not only this, it is actually doing the opposite. Favourites are sorted by the eldest so to see the new ones you have to go at the bottom of the long list and click on load more, and again and again
Or to have a sorting filter –sort by dates added, sit start date, proximity or region etc.
At the moment it is actually doing the opposite. Favourites are loaded by the eldest only so to see the new ones you have to go at the bottom of the list.
Within the messages dashboard (really not sure what you would call this part *)
Frankly, not sure what the search box is for (people, words, messages?) as it doesn’t seem to work.
Now only : archive, inbox and favourites*
How about categories (menu in left bar) that can be created by us or even set ones like: unsent, not labelled, not replied to, ( maybe the labels should be reflected in the menu) etc.
Categorising or sorting from the inbox or favourites should be more precise and flexible : we should be able to select by ticking boxes to be able to delete, write, label, etc. put into a category. Etc.
There is an option to send message to all, you can see boxes to tick , but it doesn’t work half of the time!
So really it comes down to more flexibility and options to be able to customize or have more options for: searches, results, sorting, organising inbox etc.
I just can´t believe no one has said or thought of this, and if they have then it’s time to do something because at this time, it really doesn´t feel like value for money.
I hope this new year brings you more efficiency so HO and sitters so you, can be happy.