Hi THS,
I noticed a new feature where archiving a thread with HO automatically cancels any open application.
There doesn’t seem to have been an announcement about this change, thus sitters have been caught by surprise when they discover that their applications have been withdrawn without them realizing it.
Could you share some background on why this feature was introduced and what problem it’s intended to solve?
Thank you!
This has been addressed in previous threads and it was announced in the August 2026 THS newsletter (weeks after it was already implemented) Nobody has given a good explanation as to the reasoning. There is now a pop-up warning that open applications will be cancelled if archived. Initially there wasn’t the pop-up.
Dang, I don’t think I’m subscribed to the newsletter. Thanks for the reply!
Welcome to the Forum @scorpygirl - sorry to hear you didn’t know about this update!
This is what the newsletter said:
If you need any help signing up for the newsletter please drop an email to Membership Services at support@trustedhousesitters.com 
There’s another thread here with more comments and a couple of updates from @Mark_B
Jenny
It’s still an incredibly bad idea. Archiving means tidying it away, organising your inbox, shelving for later. It doesn’t mean delete and cancel. Why on earth THS think this is a good plan in trying to manage members admin is mind boggling! #reverseplease
Dear THS,
Adding a pop-up for the dumb thing you did doesn’t make it any less dumb.
Hello,
I would like to archive the conversation with the last pet sitter I contacted last summer, but it isn’t working; I get an error message and the conversation remains in my inbox. Thanks everyone for your help.
Hi @Catherine.L
Sorry to hear this.
If this is happening on the TrustedHousesitters app, deleting and reinstalling the app can sometimes clear temporary issues.
If you’re still having the same chellenge archiving a discussion, please do reach out to our Membership Services team at support@trustedhousesitters.com
Thanks,
Mark.
Hello,i’ve just do it,thank you very much,Catherine
