# Cancelling - poor support **URL:** \ **Category:** THS News & Feedback\ **Created:** [4 February 2026 07:11 UTC](https://forum.trustedhousesitters.com/t/cancelling-poor-support/74190 "2026-02-04T07:11:27Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![GotYourBack](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/gotyourback/32/48153_2.png) [@GotYourBack](https://forum.trustedhousesitters.com/u/GotYourBack)\ **Post date:** [4 February 2026 07:52 UTC](https://forum.trustedhousesitters.com/t/cancelling-poor-support/74190/2 "2026-02-04T07:52:00Z")
@analognomad, sorry to hear of poor service. There have been several THS Forum threads on 2FA - all challenging - since THS introduced this standard, mature technology in a manner that seems to not work for some members, and to require workarounds by other members. Who knows about inner workings of THS but 2FA implementation seems an own goal by THS. > [@An Update on two-factor authentication!](https://forum.trustedhousesitters.com/t/an-update-on-two-factor-authentication/70687/22): > > @idocsteve and @OnTheRoadAgain Yes, your idea is duly noted and valid - we could create a dedicated shared email address expressly for THS. We use individual email addresses. But our viewpoint remains unchanged. We wonder what portion of THS couple members use joint email addresses. Or are willing to create one. Or are able to execute a workaround. We suspect that a high proportion of THS members will struggle and seek support. We predict - perhaps wrongly - that by springtime then THS will h… --- _[View the full topic](https://forum.trustedhousesitters.com/t/cancelling-poor-support/74190)._