As a house owner I have a number of questions to ask which the virtual chat system cannot answer. Is there any way I can talk to a customer services member by telephone or email?
If you ask the chat bot for a human @Clendon it will connect you to one 
Hi @Clendon and a very warm welcome to the Community Forum. 
As @Cuttlefish mentioned, you can ask the chat bot and request to speak to a human or you can email Membership Services at support@trustedhousesitters.com