# Contacting THS

**URL:** <https://forum.trustedhousesitters.com/t/contacting-ths/64997>\
**Category:** Host Questions, Advice & Chat\
**Created:** [7 June 2025 07:06 UTC](https://forum.trustedhousesitters.com/t/contacting-ths/64997 "2025-06-07T07:06:59Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![tabithaneville](https://avatars.discourse-cdn.com/v4/letter/t/7c8e57/32.png) [@tabithaneville](https://forum.trustedhousesitters.com/u/tabithaneville)\
**Post date:** [7 June 2025 07:06 UTC](https://forum.trustedhousesitters.com/t/contacting-ths/64997/1 "2025-06-07T07:06:59Z")

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Hello. I have been trying to contact HELP via the live chat but it never works for me at all. Has anyone else had this problem? I am trying to share my Welcome Guide but the site won’t allow me to do it. The sit is confirmed by me and the sitter so I am not sure why. Teying to contact admin seems impossible. I have emailed but no response. Any advice would be gratefully received.

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**Author:** ![Daisy999](https://avatars.discourse-cdn.com/v4/letter/d/9e8a1a/32.png) [@Daisy999](https://forum.trustedhousesitters.com/u/Daisy999)\
**Post date:** [7 June 2025 07:20 UTC](https://forum.trustedhousesitters.com/t/contacting-ths/64997/2 "2025-06-07T07:20:58Z")

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I think if you type speak to an agent that should get you to a human. If not, this is the emergency number. There is a US number but I don’t have it saved. Hope this helps

 ![IMG_3890](https://europe1.discourse-cdn.com/flex013/uploads/trustedhousesitters/original/3X/7/f/7f7382649d836565741ef8d98dc63983c6a6d907.jpeg)  
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**Author:** ![Fatamorgana](https://avatars.discourse-cdn.com/v4/letter/f/9e8a1a/32.png) [@Fatamorgana](https://forum.trustedhousesitters.com/u/Fatamorgana)\
**Post date:** [8 June 2025 11:30 UTC](https://forum.trustedhousesitters.com/t/contacting-ths/64997/3 "2025-06-08T11:30:18Z")

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Type in “Speak to an agent”. Reply this over an over again, after the third mention you should be connected to a real person

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**Author:** ![tabithaneville](https://avatars.discourse-cdn.com/v4/letter/t/7c8e57/32.png) [@tabithaneville](https://forum.trustedhousesitters.com/u/tabithaneville)\
**Post date:** [8 June 2025 18:35 UTC](https://forum.trustedhousesitters.com/t/contacting-ths/64997/4 "2025-06-08T18:35:00Z")

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Thank ypu both for these. I will get in touch with them tomorrow. Hopefully, i’ll then be able to share my welcome guide.

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**Author:** ![temba](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@temba](https://forum.trustedhousesitters.com/u/temba)\
**Post date:** [8 June 2025 23:28 UTC](https://forum.trustedhousesitters.com/t/contacting-ths/64997/5 "2025-06-08T23:28:16Z")

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Those phone numbers are for emergencies only @tabithaneville. If not an emergency, use the Help button and ask Freddie the bot to ‘speak to a human’. You will need to repeat that twice.