# Email server down?

**URL:** <https://forum.trustedhousesitters.com/t/email-server-down/79791>\
**Category:** THS News & Feedback\
**Created:** [6 September 2026 15:22 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791 "2026-09-06T15:22:38Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Oztravels](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/oztravels/32/23700_2.png) [@Oztravels](https://forum.trustedhousesitters.com/u/Oztravels)\
**Post date:** [6 September 2026 15:22 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/1 "2026-09-06T15:22:38Z")

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My wife can’t log in as we aren’t receiving the code nor am I receiving messages from hosts (email). Anyone else?

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**Author:** ![Jenny](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/jenny/32/43703_2.png) [@Jenny](https://forum.trustedhousesitters.com/u/Jenny)\
**Post date:** [7 September 2026 14:02 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/2 "2026-09-07T14:02:25Z")

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Hi @Oztravels

Has this resolved itself or are you still having issues? Please let the Forum team know if we can help 🙂

It’d also be good to know if anyone else experienced the same problem.

Jenny

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**Author:** ![Oztravels](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/oztravels/32/23700_2.png) [@Oztravels](https://forum.trustedhousesitters.com/u/Oztravels)\
**Post date:** [7 September 2026 14:05 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/3 "2026-09-07T14:05:16Z")

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Thanks. Still not working but I emailed support today.

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**Author:** ![Jenny](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/jenny/32/43703_2.png) [@Jenny](https://forum.trustedhousesitters.com/u/Jenny)\
**Post date:** [7 September 2026 14:05 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/4 "2026-09-07T14:05:56Z")

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Fingers crossed it’s sorted ASAP @Oztravels - do give me a shout if you need me to nudge them!

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**Author:** ![Chrissy](https://avatars.discourse-cdn.com/v4/letter/c/858c86/32.png) [@Chrissy](https://forum.trustedhousesitters.com/u/Chrissy)\
**Post date:** [7 September 2026 16:53 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/5 "2026-09-07T16:53:58Z")

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I solved this once by removing the VPN briefly and then everything worked

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**Author:** ![Maggie8K](https://avatars.discourse-cdn.com/v4/letter/m/ac91a4/32.png) [@Maggie8K](https://forum.trustedhousesitters.com/u/Maggie8K)\
**Post date:** [7 September 2026 16:58 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/6 "2026-09-07T16:58:27Z")

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I signed in this morning without trouble getting a code via email. Also received an invite from a host this morning, with notification via THS email.

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**Author:** ![Oztravels](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/oztravels/32/23700_2.png) [@Oztravels](https://forum.trustedhousesitters.com/u/Oztravels)\
**Post date:** [7 September 2026 18:15 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/7 "2026-09-07T18:15:04Z")

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Thanks for the tip. Unfortunately the problem seems to be happening on my non vpn network as well

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**Author:** ![Oztravels](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/oztravels/32/23700_2.png) [@Oztravels](https://forum.trustedhousesitters.com/u/Oztravels)\
**Post date:** [7 September 2026 18:16 UTC](https://forum.trustedhousesitters.com/t/email-server-down/79791/8 "2026-09-07T18:16:16Z")

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Thanks. Hopefully support can sort it out. I sold my domain (yay) and changed email in the system so that may be the bug. Let’s see what support has to say. Cheers.