# Forum route in has moved **URL:** \ **Category:** THS News & Feedback\ **Created:** [11 February 2026 10:25 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406 "2026-02-11T10:25:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![BonnyinBrighton](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/bonnyinbrighton/32/30452_2.png) [@BonnyinBrighton](https://forum.trustedhousesitters.com/u/BonnyinBrighton)\ **Post date:** [11 February 2026 10:25 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/1 "2026-02-11T10:25:50Z")
Is it just me but it took me 20 minutes to find the NEW route into this Forum. It’s now located via the App in the Help section…. there was no warning! ‼ Why? Also I didn’t join until 2024 so not sure why it says I’ve been a member since 2019? ![IMG_8168](https://europe1.discourse-cdn.com/flex013/uploads/trustedhousesitters/original/3X/1/6/1666b6dfbc2c234924c9cc638c38920cc69dea36.jpeg) ![IMG_8169](https://europe1.discourse-cdn.com/flex013/uploads/trustedhousesitters/original/3X/d/d/dda3dc87a56e918c7f3dd146e6c06e39deba59fa.jpeg) ---
**Author:** ![temba](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@temba](https://forum.trustedhousesitters.com/u/temba)\ **Post date:** [11 February 2026 10:54 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/2 "2026-02-11T10:54:57Z")
Thanks for alerting us to this @BonnyinBrighton. I’ve just checked and that’s where mine is too. Must be one of the new improvements to making our experience seamless 🤣 ---
**Author:** ![august](https://avatars.discourse-cdn.com/v4/letter/a/d26b3c/32.png) [@august](https://forum.trustedhousesitters.com/u/august)\ **Post date:** [11 February 2026 11:13 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/3 "2026-02-11T11:13:12Z")
Hmmmm, mine is still located at the same place ![image](https://europe1.discourse-cdn.com/flex013/uploads/trustedhousesitters/original/3X/3/4/34421ce7b71c61af2644d00c5f3fb42638f5d42e.png) ---
**Author:** ![Mark\_B](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/mark_b/32/37080_2.png) [@Mark\_B](https://forum.trustedhousesitters.com/u/Mark_B)\ **Post date:** [11 February 2026 11:39 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/4 "2026-02-11T11:39:17Z")
> [@App Update: Improved Experience for Combined Members](https://forum.trustedhousesitters.com/t/app-update-improved-experience-for-combined-members/74358): > > Hi everyone! We’re introducing a more streamlined experience for Combined members who use the TrustedHousesitters app. What’s changing? Combined members now have the ability to switch between dedicated sitter and owner profiles with the touch of a button. If you select a notification, you’ll automatically be switched to the relevant owner/sitter app experience (and will see the transition screen pictured above). At this time, combined members will keep … Hi @BonnyinBrighton Thanks for sharing this. You’re absolutely right, the forum route has moved to the ‘Help’ sub-menu as part of the recent app update for combined members. ---
**Author:** ![Snowbird](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/snowbird/32/37379_2.png) [@Snowbird](https://forum.trustedhousesitters.com/u/Snowbird)\ **Post date:** [11 February 2026 11:46 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/5 "2026-02-11T11:46:26Z")
@Mark_B I’m not a combined member and mine has also been moved. I spent a good bit of time yesterday trying to figure it out and finally did a workaround searching via the direct URL and bookmarking it. Thanks @BonnyinBrighton for the update. Why aren’t members notified of such changes? Surely this should have been a major product announcement on the forum, BEFORE it was implemented? ---
**Author:** ![Mark\_B](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/mark_b/32/37080_2.png) [@Mark\_B](https://forum.trustedhousesitters.com/u/Mark_B)\ **Post date:** [11 February 2026 12:00 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/6 "2026-02-11T12:00:10Z")
> [@Snowbird](#): > > the forum is not just a help community Hi @Snowbird, The combined knowledge and experience of forum members is truly amazing. You’re right that the forum doesn’t have a single task, but the forum’s primary focus is a place for (forum) members to find support from other (forum) members. Useful link - [this page](https://www.trustedhousesitters.com/blog/news/community-forum-how-it-works/) is written for newer members who are looking to explore the forum for the first time. ---
**Author:** ![Snowbird](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/snowbird/32/37379_2.png) [@Snowbird](https://forum.trustedhousesitters.com/u/Snowbird)\ **Post date:** [11 February 2026 12:03 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/7 "2026-02-11T12:03:45Z")
Why didn’t you do a product announcement BEFORE the change? Hopefully you were given advance warning. ---
**Author:** ![Snowbird](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/snowbird/32/37379_2.png) [@Snowbird](https://forum.trustedhousesitters.com/u/Snowbird)\ **Post date:** [11 February 2026 12:24 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/8 "2026-02-11T12:24:24Z")
@Mark_B Does this change now make the forum only accessible to TrustedHousesitters members? ---
**Author:** ![idocsteve](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/idocsteve/32/41617_2.png) [@idocsteve](https://forum.trustedhousesitters.com/u/idocsteve)\ **Post date:** [11 February 2026 12:51 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/9 "2026-02-11T12:51:14Z")
> [@Snowbird](#): > > Does this change now make the forum only accessible to TrustedHousesitters members? No. ![blank for forum short posts](https://europe1.discourse-cdn.com/flex013/uploads/trustedhousesitters/original/3X/1/4/1487b4510798bfbc6639f11115a1da7a5f8bfa17.png) ---
**Author:** ![giuvax](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/giuvax/32/23242_2.png) [@giuvax](https://forum.trustedhousesitters.com/u/giuvax)\ **Post date:** [11 February 2026 13:14 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/10 "2026-02-11T13:14:31Z")
my profile also is showing member since 2019, but it’s not true ---
**Author:** ![anon52083843](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@anon52083843](https://forum.trustedhousesitters.com/u/anon52083843)\ **Post date:** [11 February 2026 14:09 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/11 "2026-02-11T14:09:51Z")
Worth every penny of the new sit fees. ---
**Author:** ![Snowbird](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/snowbird/32/37379_2.png) [@Snowbird](https://forum.trustedhousesitters.com/u/Snowbird)\ **Post date:** [11 February 2026 14:31 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/12 "2026-02-11T14:31:00Z")
@giuvax Mine shows the date I joined TrustedHousesitters, not when I joined the forum. Maybe that’s the same for the both of you? @BonnyinBrighton ---
**Author:** ![MerryPuppins](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/merrypuppins/32/38890_2.png) [@MerryPuppins](https://forum.trustedhousesitters.com/u/MerryPuppins)\ **Post date:** [11 February 2026 15:12 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/13 "2026-02-11T15:12:38Z")
IMO: I think this was a mistake for no gain. For the Product Development team: - Making the Forums harder to find by putting it under a sub-menu further decreases the percentage of active members who will find & use them. I _regularly_ meet & text with members who have no idea there even IS a Community Forum. Often it’s members looking for last minute sitters who I end up directing here, all of whom seem shocked but grateful to discover such a useful thing exists. Why make this even LESS visible? - Having the link display in a different location depending upon what type of membership you have is just exacerbating the chaotic UI inconsistencies we already deal with because the app functionality is SO different from the website functionality. It adds even more confusion to the mix. Now I won’t even know how to easily direct people to the Forums without having to take extra effort to go find & paste a direct link. (I used to be able to just tell them it was on their Dashboard.) ---
**Author:** ![Mark\_B](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/mark_b/32/37080_2.png) [@Mark\_B](https://forum.trustedhousesitters.com/u/Mark_B)\ **Post date:** [11 February 2026 15:14 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/14 "2026-02-11T15:14:05Z")
> [@Snowbird](#): > > Does this change now make the forum only accessible to TrustedHousesitters members? No, the forum remains available to all. ---
**Author:** ![Synchronicity](https://avatars.discourse-cdn.com/v4/letter/s/8baadc/32.png) [@Synchronicity](https://forum.trustedhousesitters.com/u/Synchronicity)\ **Post date:** [11 February 2026 15:15 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/15 "2026-02-11T15:15:40Z")
I was wondering where it had disappeared to! I opened my phone app to catch up on topics in the Forum and it wasn’t there. Thanks @BonnyinBrighton Is this part of the non-requested ‘improvements’ from THS? lol ---
**Author:** ![Crosswords\_and\_puzzles](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/crosswords_and_puzzles/32/36875_2.png) [@Crosswords\_and\_puzzles](https://forum.trustedhousesitters.com/u/Crosswords_and_puzzles)\ **Post date:** [11 February 2026 15:21 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/16 "2026-02-11T15:21:44Z")
Was the location of the link to the Forum discussed and thought out in advance by THS? This “solution“ does not seem to be in the best interests of its paying members. ---
**Author:** ![Chrissie](https://avatars.discourse-cdn.com/v4/letter/c/cab0a1/32.png) [@Chrissie](https://forum.trustedhousesitters.com/u/Chrissie)\ **Post date:** [11 February 2026 15:41 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/17 "2026-02-11T15:41:38Z")
I’ve just been googling it every time to get in the forum, and I’mnot a combined member. Don’t get me started on the “improvements “, I’ve never known the app to be so unstable and glitchy. I’ve uninstalled and reinstalled it 6 times in the last 3 days, absolutely nothing would load up. ---
**Author:** ![BonnyinBrighton](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/bonnyinbrighton/32/30452_2.png) [@BonnyinBrighton](https://forum.trustedhousesitters.com/u/BonnyinBrighton)\ **Post date:** [11 February 2026 15:55 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/18 "2026-02-11T15:55:43Z")
I’m not a combined member, neither did I join in 2019…. ---
**Author:** ![BonnyinBrighton](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/bonnyinbrighton/32/30452_2.png) [@BonnyinBrighton](https://forum.trustedhousesitters.com/u/BonnyinBrighton)\ **Post date:** [11 February 2026 15:58 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/19 "2026-02-11T15:58:09Z")
I didn’t even know about THS until 2023….. ---
**Author:** ![BonnyinBrighton](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/bonnyinbrighton/32/30452_2.png) [@BonnyinBrighton](https://forum.trustedhousesitters.com/u/BonnyinBrighton)\ **Post date:** [11 February 2026 16:00 UTC](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406/20 "2026-02-11T16:00:09Z")
I only clicked on Help because I reached exasperation point proving that this is not the intuitive place for the Forum.. [Next page](https://forum.trustedhousesitters.com/t/forum-route-in-has-moved/74406.md?page=2)