# How do I change my email address if I cannot login

**URL:** <https://forum.trustedhousesitters.com/t/how-do-i-change-my-email-address-if-i-cannot-login/73338>\
**Category:** THS News & Feedback\
**Created:** [12 January 2026 09:32 UTC](https://forum.trustedhousesitters.com/t/how-do-i-change-my-email-address-if-i-cannot-login/73338 "2026-01-12T09:32:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![marsbar](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@marsbar](https://forum.trustedhousesitters.com/u/marsbar)\
**Post date:** [12 January 2026 09:32 UTC](https://forum.trustedhousesitters.com/t/how-do-i-change-my-email-address-if-i-cannot-login/73338/1 "2026-01-12T09:32:06Z")

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My 2FA is not working and I raised this as a issue with TH. I added the trusted email addresses to Outlook but this has not resolved the issue nor have I had any response from TH. From reading other emails on this topic it looks like my only option is to use another email address. I do have another email address but how do I change it in my profile if I cannot login?

I have been a member of TH for two years with no issues and been fortunate and had great sitters. I need to post a new sit for late February urgently.

TIA

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**Author:** ![anon52083843](https://avatars.discourse-cdn.com/v4/letter/a/a9adbd/32.png) [@anon52083843](https://forum.trustedhousesitters.com/u/anon52083843)\
**Post date:** [12 January 2026 12:10 UTC](https://forum.trustedhousesitters.com/t/how-do-i-change-my-email-address-if-i-cannot-login/73338/2 "2026-01-12T12:10:09Z")

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This has been an ongoing issue for months, that THS seems either incapable of or unwilling to fix.

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**Author:** ![GotYourBack](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/gotyourback/32/48153_2.png) [@GotYourBack](https://forum.trustedhousesitters.com/u/GotYourBack)\
**Post date:** [12 January 2026 23:11 UTC](https://forum.trustedhousesitters.com/t/how-do-i-change-my-email-address-if-i-cannot-login/73338/3 "2026-01-12T23:11:32Z")

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@marsbar, seems impossible to resolve without THS Member Services - [support@trustedhousesitters.com](mailto:support@trustedhousesitters.com) - or use website chatbot, ignore bot, and connect to human person.

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**Author:** ![marsbar](https://avatars.discourse-cdn.com/v4/letter/m/5fc32e/32.png) [@marsbar](https://forum.trustedhousesitters.com/u/marsbar)\
**Post date:** [13 January 2026 09:05 UTC](https://forum.trustedhousesitters.com/t/how-do-i-change-my-email-address-if-i-cannot-login/73338/4 "2026-01-13T09:05:46Z")

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I contacted them again yesterday and it is still being investigated. If I don’t hear from them soon I will be cancelling my membership and requesting a pro-rata refund of the membership fee as I am paying for a service that is not fit for purpose. It is a shame as I have two very positive sits for our dogs but there are other platforms.