How do you react to a bad feed back or no feed back at all?

Do you ask owners to send you a feed back if they have not done it after a few days the sit was over, do you insist if they don’t do it ? When do you give up ? Do you write a feed back yourself if you never received any feed back ?
If for any reason, they gave you only 2, 3 or 4 stars, do you react ? If they wrote something you did not like? you think unfair, do you comment ? do you protest ? Do you write to THS ?
Have you ever been surprised between the apparent warm relationship and the further comment published ?

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Since reviews from both sides are arguably important for future sits, we bring it up when we’re handing everything back to the owner at the end of the sit. We simply let them know that it may take a couple of days, but that we’ll be leaving them a review and we hope they’ll do the same for us. Usually, this opens the door to a conversation about how the sit went, leaving no surprises when receiving or leaving feedback.

Also, during a sit, we kindly bring up concerns or challenges that we’re experiencing, like a pet being loud at night and disrupting sleep, or challenges with walks or feeding time. However, this isn’t just so that they know it’s happening, we bring it up constructively because the owners probably know creative solutions since they’ve likely been in the same situations.

After the sit is complete and we leave our review, that again brings it to the top of the owners mind, hopefully prompting them to also leave a review if they haven’t already. Additionally, we know that the website sends an automated message reminding them (that’s are understanding at least). And, if within a reasonable time (a week or so +/-) they still haven’t had a chance to leave a review, we send a gentle and friendly reminder. We understand that some owners have very busy schedules and that returning from a holiday can put an even heavier burden on their available time.

We’ve never had an owner not leave a review for us and we’ve only had a handful or less of owners that we asked multiple times.

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I’m not sure THS sends automatically a request to the owner . But it’s quite easy to ask for it. I’m not sure all sitters know how to do it

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All my reviews are 5 star - but I did receive a bit of a passive aggressive review once, even though they had given me 5 stars… it was very odd. I haven’t left my own feedback on them yet as I honestly don’t know what to say. I feel that they were almost jealous that their dog loved me and bonded with me so much! I sent them daily pictures of all the amazing adventures we went on - and just got very bland responses… so odd! Shame as I REALLY loved that dog!! It gave me real human like cuddles.

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I once pestsat in a very cool and wealthy area of West Palm Beach, Florida with three lovely animals. The lady was the one who dealt with the assignment but the husband had no clue why my friend and I would do such a thing. Why fly to Florida during winter from Canada, use a beautiful pool and beaches with furry friends around ? We had a nice but short review. But if it would have been from the husband, I guess all we would have received would have been a big question mark !

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As a sitter, I’ve never had a bad review but I’ve also sat for a few homeowners who didn’t give me any review which was very disheartening. I don’t think it had anything to do with them not being pleased as I have glowing reviews. After emailing three times to ask for a review I usually give up. It’s so important for sitters to receive good reviews. When I complete a sit I usually provide the homeowner with a review which I hope will prompt them to give me a review.

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Annette, may be it would be more useful to use the request through THS site than sending HO a simple mail ?
Many sitters seem to wait for a feed back before giving theirs …

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Oh I always do. Then if I don’t hear back I personally email the homeowners.

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I’ve contacted TH in the past and asked them if they would “politely” remind the HO to leave feedback which has helped. I NEVER EVER leave my HO feedback until I have received my sitter feedback.

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That’s good to know but is there a reason you wait until the sitter gives you feedback before you provide them feedback? I guess as a sitter, I expect to receive feedback first as to whether the homeowner was happy with us looking after their pets.

Why? If the owner has the same attitude, behaves like you,
well nobody will ever receive a feed back !
I may understand you fear a revenge in case you dislike the place, the pets and write it honestly but If you liked it ? Why not to tell the owner how pleased you were ?

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I’m the sitter not a HO

Ok - I misread

For the longest time on the site I didn’t realize the sitters could leave feedback but now that I know I do leave my feedback without waiting for the HO.

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As a sitter, I never give feedback first. I send a request via the site and also send a personal email. On most occasions, I receive a review within a day or two. On a few occasions, they will not respond for a while no matter how many times you ask. The HOs have always been friendly and appreciate your updates while they are away. It is therefore difficult to understand why they won’t provide a review.
One or two times they apologise saying how busy they have been and will complete it in a week or two. They could have done the review during the time all of this takes to correspond. I let them know that I will complete their review once they have done mine.
I feel that, if I carry out their review first, then I will not receive a review as many of them are not really interested in you once you have gone.
I persevere and in the end, I do receive a review and it is always 5 stars.
Should they never provide a review then you can state in your review that the HO would not provide a review, I think it only fair to future sitters.

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I always wait for the homeowner to leave feedback, too, and as a homeowner I always leave feedback as promptly as possible, generally by the next morning. As a homeowner I’m much less anxious about feedback than I am as a sitter.

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I read today this feed back I’m limited to 1250 characters but you can read it among new in Costwolds (England)

(… )I finished your house sit three weeks ago and after three requests for a review, I have still had no feedback on what was a particularly difficult sit. *
*Your lack of response is very disappointing. (…)
To Potential Sitters(…)before the owner headed off on holiday, I was informed that there had been a problem with flea infestation and that a pest control company had recently fumigated the house. (…) *
I contacted the team at trusted house sitters to flag up the issue and they were most supportive. The person I dealt with there said that I would be quite justified in walking away from the sit. I did not (…)

I’ve completed over 12 sits now and been happy to rate all of them five star. (…) My main issue with you is that you KNEW you had an on-going problem with infestation and did not give me the option to cancel the sit, instead waiting until I arrived to tell me. (…)
You let me into a situation that was quite distressing and that I could have walked away from but did not. I did my best to help your animals and fix the problem. You have not even had decency to post a review acknowledging that! (…)

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There’s only that one review on the sit & am now curious of others not listed…

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I see the HO did eventually leave a 5 star review.

I’ve seen this sit advertised before, as it’s not far from us. However as @RunnerC noted, there are no other reviews. We won’t be applying!

Very strange no new sitters visible since the end of 2017. Glen, Amanda, Paul did not leave feed backs, only Bill did.
Why ?
On the app for mobiles, impossible to see Bill’s reviews. Why is it only possible on the website ? Why si many différences between the site and the app ?

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