How do you react to a bad feed back or no feed back at all?

Do you ask owners to send you a feed back if they have not done it after a few days the sit was over, do you insist if they don’t do it ? When do you give up ? Do you write a feed back yourself if you never received any feed back ?
If for any reason, they gave you only 2, 3 or 4 stars, do you react ? If they wrote something you did not like? you think unfair, do you comment ? do you protest ? Do you write to THS ?
Have you ever been surprised between the apparent warm relationship and the further comment published ?

1 Like

Since reviews from both sides are arguably important for future sits, we bring it up when we’re handing everything back to the owner at the end of the sit. We simply let them know that it may take a couple of days, but that we’ll be leaving them a review and we hope they’ll do the same for us. Usually, this opens the door to a conversation about how the sit went, leaving no surprises when receiving or leaving feedback.

Also, during a sit, we kindly bring up concerns or challenges that we’re experiencing, like a pet being loud at night and disrupting sleep, or challenges with walks or feeding time. However, this isn’t just so that they know it’s happening, we bring it up constructively because the owners probably know creative solutions since they’ve likely been in the same situations.

After the sit is complete and we leave our review, that again brings it to the top of the owners mind, hopefully prompting them to also leave a review if they haven’t already. Additionally, we know that the website sends an automated message reminding them (that’s are understanding at least). And, if within a reasonable time (a week or so +/-) they still haven’t had a chance to leave a review, we send a gentle and friendly reminder. We understand that some owners have very busy schedules and that returning from a holiday can put an even heavier burden on their available time.

We’ve never had an owner not leave a review for us and we’ve only had a handful or less of owners that we asked multiple times.

2 Likes

I’m not sure THS sends automatically a request to the owner . But it’s quite easy to ask for it. I’m not sure all sitters know how to do it

2 Likes