Hi @mars welcome to our community forum and I’m sorry you are experiencing a lack of response from the owners, both owners and sitters get reminders on day 1 and day 3 after completion of the sit. It’s an email with links to the review option on the website, however as this is an email, if either party have unsubscribed (to emails) they wouldn’t see it, have you sent the owner a message via the official messaging system as well as the texts?
Reviews for sitters and feedback for owners is so important, it’s an endorsement for the care and attention we share with one another, the win win win that is at the heart of what we do and why we do it. I have waited up to six weeks for an owner to provide a review not because they were never intending to provide one or that they were not 100% happy with us as carers of their home and pets but because life took over and they became very busy, they were most apologetic and I’m sure after explaining to them just what having that recognition of a job well done means to a sitter, even if you have many reviews already, they will have been more proactive with their subsequent sitters.
This may also happen with your review from this owner.
We are constantly looking at how we can best facilitate communications between members including providing reviews in a timely manner and suggestions or feedback from members is always greatly appreciated and considered carefully by the team
Thank you for joining the forum and do reach out to our Membership Services Team for help and advice.