# How to get a human customer service agent

**URL:** <https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076>\
**Category:** Host Questions, Advice & Chat\
**Created:** [10 December 2025 18:22 UTC](https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076 "2025-12-10T18:22:54Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Journey](https://avatars.discourse-cdn.com/v4/letter/j/db5fbb/32.png) [@Journey](https://forum.trustedhousesitters.com/u/Journey)\
**Post date:** [10 December 2025 18:22 UTC](https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076/1 "2025-12-10T18:22:54Z")

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Can someone give me the phone number to get a human customer service agent? Frankie is no help at all and I need to talk to someone. Thank you.

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**Author:** ![OnTheRoadAgain](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/ontheroadagain/32/39331_2.png) [@OnTheRoadAgain](https://forum.trustedhousesitters.com/u/OnTheRoadAgain)\
**Post date:** [10 December 2025 18:26 UTC](https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076/2 "2025-12-10T18:26:52Z")

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Rumor has it that you ask Frankie for a human twice and the gates to the kingdom open.

However, the fiasco launched yesterday may have strained Frankie to the point of breakage. Think Hal at the end of 2001.

Good luck.

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**Author:** ![JulieV](https://avatars.discourse-cdn.com/v4/letter/j/df705f/32.png) [@JulieV](https://forum.trustedhousesitters.com/u/JulieV)\
**Post date:** [10 December 2025 18:29 UTC](https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076/3 "2025-12-10T18:29:30Z")

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typing “human” twice has worked for me in the past

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**Author:** ![Cathie](https://avatars.discourse-cdn.com/v4/letter/c/eb8c5e/32.png) [@Cathie](https://forum.trustedhousesitters.com/u/Cathie)\
**Post date:** [10 December 2025 22:46 UTC](https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076/4 "2025-12-10T22:46:39Z")

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Couldn’t possibly have enough humans available at the moment 🤣🤣🤣

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**Author:** ![temba](https://avatars.discourse-cdn.com/v4/letter/t/839c29/32.png) [@temba](https://forum.trustedhousesitters.com/u/temba)\
**Post date:** [10 December 2025 22:55 UTC](https://forum.trustedhousesitters.com/t/how-to-get-a-human-customer-service-agent/72076/5 "2025-12-10T22:55:15Z")

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Unfortunately, unless it’s an emergency, in which case you can use the emergency phone number at the bottom of your dashboard, Membership Services and everybody else at THS are a tad busy coping with the backlash of their ‘booking fee’" introduction @Journey