I have used the site for many years. Since I have needed a code to log in I never receive the code and can’t log in. Chat bot tells me it’s my particular bigpond type email address and I need to change it. I supplied them with a new email, not bigpond, but they dont change my email address. I’ve responded multiple times to the one email I got from them and been on the chat help bubble many times asking them to do this with no response.
I have msny glowing reviews as an owner or I would simply open a new membership.
I hate the 2 factor login and now because of it never log out, so I can get straight back in. But it will randomly after a while make me log in again. I can’t see the point as not a bank or anything. Is somebody going to attempt to steal a house sit???
Even if you do not mind if a specific account is hacked, companies implement 2FA to block automated, large-scale attacks that threaten their platform stability, reputation, and other users. Nevertheless, it would be better, in light of the many issues members have reported with 2FA messages not being delivered, if THS allowed individuals to opt out. Ask yourself, though: is this likely to happen?
Just to confirm, as I also mentioned to you in this thread here earlier today, I have passed this across to the relevant team and I will update you once I hear back from them.
Just to let you know, I have now heard back from the team, and someone will be reaching out to you shortly to assist, so please do keep a look out for an email from them.
