I recently left a 4 star review for an owner and left 3 stars on cleanliness. But my review posted as 5 stars and NO ratings on any of the 5 categories. I have emailed support and received no reply. Not cool at all and the rating does not reflect my detailed review, which included my reasons for the lower rating.
Something similar happened with me. I wrote a review of a recent sit, giving 5 stars overall and 4 stars in 2 individual categories. On my app and on the mobile site, I don’t see the categories. Obviously the HO can see the categories because she asked me about the dropped stars.
I emailed support 4 days ago and got a reply asking for more info this morning.
First image is my review. 2nd image is another review, showing what should display.
I am still dealing with THS support to get my problem corrected. Unfortunately, they keep asking for new information, or asking for information that I already supplied. The latest e-mail attached a screenshot of my review, telling me happily that the problem was fixed. No, the screenshot was the HO’s review of me, not my review of the HO. I must be dealing with a bot 
Hi @Lassie Just to let you know that I have passed this across to the Membership Services team and I can see that the team are now assisting you with this, so hopefully this will be resolved soon.
The team has been “assisting” me for all week, but that’s what I’m complaining about - they have asked for the same information repeatedly and they claim to have solved the problem when it’s still persists.
Hi @Lassie thank you for the update. I have let the Membership Services team know and that your issue still persists. I will come back to you with an update once I hear back from the team.
Hi, can I please also get an update? There’s been no movement and no resolution.
Hi @catlover1989 Just to let you know that I have also passed this across to the Membership Services team regarding your issue and I will come back to you with an update once I hear back from them.
Hi @Lassie An update as promised. The team have been investigating this further and someone from the team should be in touch with you again shortly, so please do keep a look out for an email from them. I hope you manage to get this resolved soon.
Hi @catlover1989 I can see the team are now assisting you with this issue and hopefully it will be resolved soon.
Sorry to hear that @catlover1989 - I can give the team a nudge to see if there are any updates - but it may be that they are waiting for an update from the wider team.
Thanks for your patience!
Jenny
Hi Jenny,
I finally received a response that addresses the issue as if I submitted an issue about the HO’s review, rather than an issue with my own botched review. They basically said that they can’t change the review because if the review is not breaching the guidelines, parties have the right to say what they want to say. And that review disputes are not allowed. But that has nothing to do with my problem with my own review being messed up by the THS system.
The issue is that I left FOUR stars and a variety of individual star ratings, but the review shows FIVE stars and NO individual star ratings. I wrote a very lengthy review that clearly reflects the actual rating I left. I am honestly so frustrated that I waited two weeks for a resolution, only to get this response that does not address my actual issue.
I can understand your frustration.
It is puzzling why the THS support are being so obtuse. You want the review that you wrote to appear as you wrote it.
@Newpetlover Thank you, I really appreciate you taking the time to say so. 
Exactly!! So so weird. The actual review was all just as I wrote it, but the stars are totally messed up. I’m annoyed because it does not reflect my actual review/misleads future sitters, but also because it makes me look very weird to have said everything I said and left 5 stars/no individual stars haha.
My problem is going from frustrating to ridiculous. Now my review of the homeowner actually includes internal communication between THS and the homeowner before the text of my review. They have included part of the homeowners response to my review in the text of my review, which makes no sense. And they changed the individual category stars to five stars everywhere, which is not what I originally posted.
The homeowner’s review of me has disappeared and I now get prompted to “Rquest a review”. 
. Luckily, a friend of mine took a screenshot of the homeowners review so I have the entire text of the original review.
Sadly, for the foreseeable future I shall assume that the reviews that I compose will not show categories. I shall be WRITING the stars given and my reasons.
I suggest that others consider doing this too.
Example:
I am giving this sit an overall 4 out of 5 stars. I am deducting a star in the following categories ________ and these are the reasons ________.
Trust has been lost. Big time.