New problem with App on Android

Hi @Mokina

Thanks for letting us know!

I passed your feedback to the team and they’re taking a look at this. I’ll be sure to pop back if I get any more information or an update from them.

Jenny

Today my Android phone and tablet is working normally on the APP , thankfully

Thank you @Jenny just seeing your message now.

I hadn’t seen any response so I thought it was just me :slightly_smiling_face: therefore I contacted Support. I was advised to remove all the saved searches, uninstall the App, install it again and then re-save the searches.

I doubt it was going to work as I have the current version of the App and I had installed all the updates. I followed the instructions anyway, but nothing has changed.

I’ll then go back to Support. In the meantime, have you received any feedback from the team?

Thank you for the feedback @Buckheadgirl do you mind me asking if you have multiple Countries saved in your searches?

Yes I did hear from Support a few times. My APP was working normally yesterday w my Android devices. Weird!!!

I have been having the same problem since the latest update. Managing notifications in the Android app has always been difficult and challenging, but this new problem has made things much worse. Will this be fixed? If so, when? Should I be reaching out to THS another way to escalate this frustrating issue?

Yes, you are not the only one! Happening to me too but not for my husband! Very random. At least the non opening dates seems to be fixed for now. I’m going to try re uploading the app, see if that clears it.

Thank you @AHartyAdventure it’s not just me then :smiley:

Unfortunately, it didn’t work by re-installing the App. I’m still in contact with the Support team, but so far they don’t understand the issue and they’re confusing in the information that they have.

One assumes the new booking fee will ensure everything runs smoothly in the future!!!:dotted_line_face:

PROBLEM #1

I want to post a problem with the android app AGAIN. However when I try to create a new topic, I am unable to type in it. No keyboard pops up at all. Therefore I am adding to the problem I reported in November.

PROBLEM #2

I am trying to leave a review with the app on my Android phone. First prompt I click 5 stars and next. Second prompt I click 5 stars. From there I need to click next again to move on, but it overlaps with my phone controls and so it exits me. I can’t move on to finish the review.

I am so truly tired and frustrated with the problems with this platform. Given that many of your customers use the platform while traveling, why can’t we have a phone app that works? Please fix immediately.

@Shella_in_the_Forum
Overlapping is typically caused by fixed-width containers, absolute positioning, or font sizes that fail to adjust to specific displays, such as screen resolutions.
It can also be caused by user´s specific settings.

Workaround: reducing the font size on your screen might resolve the issue with overlapping elements, depending on what´s causing it in the first place

@august Thank you. The last time I had an overlapping issue I spent about an hour fooling with my settings, re-uploadung the app etc. THS tech team then fixed the issue on their end after about 6 weeks. I have learned to stop wasting my time and just make them deal with it.

Hi @Shella_in_the_Forum

Just to let you know that I have passed this issue across to the relevant team and I will keep you updated once I hear back from them.

Sam.

Thanks for highlighting this @Shella_in_the_Forum
I also experienced issue #1 this week -but I didn’t screenshot it so couldn’t report it .

Thank you @Silversitters

I have just let the team know.

Instead of using the app @Shella_in_the_Forum, why not try the website using your mobile phone? Others have found this works well for them who have had similar problems to you re the app.

When I click on “view listing” on the Ho’s profiles from my past sits, I just see a blank page with the logo spinning. I think the accounts are inactive, but how can I be sure, there’s no message indicating the account is inactive.

Try this @Solela:

Go into your THS inbox and find your initial correspondence there with this HO (perhaps in the archived section if you have moved it there). If their profile picture is faded and says ‘inactive for now’ then you will know that their membership has lapsed.

Thank you for your help but it would take too much time, I have a lot of messages in my box.

Thanks for posting, it’s a relief to know I’m not the only one
The problems with the app on my android have driven me to a point where I’m seriously considering not renewing my subscription
The support is equally frustrating telling be all the obvious things like rebooting, clear cache, deleting/reinstalling app, logging in/out which I’ve been doing multiple times a day
Sometimes it works for a few hours but when it doesn’t I end up wanting to throw my phone out the window :sob: