New problem with App on Android

Hi @Mokina

Thanks for letting us know!

I passed your feedback to the team and they’re taking a look at this. I’ll be sure to pop back if I get any more information or an update from them.

Jenny

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Today my Android phone and tablet is working normally on the APP , thankfully

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Thank you @Jenny just seeing your message now.

I hadn’t seen any response so I thought it was just me :slightly_smiling_face: therefore I contacted Support. I was advised to remove all the saved searches, uninstall the App, install it again and then re-save the searches.

I doubt it was going to work as I have the current version of the App and I had installed all the updates. I followed the instructions anyway, but nothing has changed.

I’ll then go back to Support. In the meantime, have you received any feedback from the team?

Thank you for the feedback @Buckheadgirl do you mind me asking if you have multiple Countries saved in your searches?

Yes I did hear from Support a few times. My APP was working normally yesterday w my Android devices. Weird!!!

I have been having the same problem since the latest update. Managing notifications in the Android app has always been difficult and challenging, but this new problem has made things much worse. Will this be fixed? If so, when? Should I be reaching out to THS another way to escalate this frustrating issue?

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Yes, you are not the only one! Happening to me too but not for my husband! Very random. At least the non opening dates seems to be fixed for now. I’m going to try re uploading the app, see if that clears it.

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Thank you @AHartyAdventure it’s not just me then :smiley:

Unfortunately, it didn’t work by re-installing the App. I’m still in contact with the Support team, but so far they don’t understand the issue and they’re confusing in the information that they have.

One assumes the new booking fee will ensure everything runs smoothly in the future!!!:dotted_line_face:

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