@Silversitters I checked this for you and there was a reply to your email dated Friday 21st of June on the same day. They requested further information so it might be helpful to send them a screenshot 
That’s strange the e-Mail is not in my inbox or junk mail - I will send a screenshot 
I have had replies to other e-mails from member services sent before and after but not this one .
1 Like
@Silversitters Thank you!
I use the same email and I have had responses from them on previous occasions about different topics.
@Twitcher I will DM you
I posted new dates just this morning but our listing has not come up as “New.”
I’ve emailed THS Support, so hopefully they can shed some light on this.
4 Likes
Hello, just an update for you. The tech team are looking into this and can see that some of the listing are not being positioned when using the ‘newest’ filter as they should be. Thank you for everyone who reported it 
4 Likes
Is there any way to filter ‘last minute’ ? Unfortunately HO have let us down today for Saturday and we are hurriedly trying to sort something out but cannot see the last minute or new ones. Thank you.
1 Like
Hi @Silversitters - did you get a satisfactory response from support re the new sits filter?
They contacted me on Sunday and the response didn’t answer my question so I replied straight away and asked for clarification. It is now Wednesday and no response as yet. Will keep you updated.
I got a response it said that MS had sent an e-Mail to me and needed more information from me to able to answer my question otherwise they would close the ticket?
I hadn’t received that first e-mail ( checked junk, bin and inbox - nothing )
I also couldn’t open the link to the “ticket “
to find out what information they had asked me for 
.
Via live chat I asked an agent for help to access the e-Mail or ticket they had sent me .
They didn’t understand what I was asking them and said I didn’t need to do anything .
I gave up !
@Silversitters - I have been waiting since Monday morning for a reply.
This is a copy of what I sent ……
Unfortunately I cannot agree with the reasons you have given for new sits not appearing at the top of a search.
You say the first listings must be boosted listings. Surely that cannot be correct when only Standard and Premium members can boost their listing once and it should appear as a ‘new’ listing anyway.
You also say I need to be flexible and the issue is my specific saved search. That is also not true as I do a search for new listings anywhere in the world every morning and set NO filters at all for dates, duration, pets etc. I still have to scroll through around 30 sits until I come to the genuine new sits. Some of the old listings have been sitting on the first few pages for several days and have four applicants.
I look forward to your response.
1 Like
@Silversitters & @Twitcher I just wanted to pop on and let you know that I raised this directly with the tech team and they are looking into this issue. Membership Services may not be aware of this issue as it was reported via the forum and tech will let Membership Services know when there is a fix.
It seems that the agent may be confused as they are unaware of the original issue, I will pop a note back to them to help explain that it has been reported on the forum and tech is aware and looking into it.
I will then update this thread when I know more about the fix. Thank you!
@Carla - the agent also reported it. See below.
‘However, I apologise if this has caused you any inconvenience and would like to assure you that I have also forwarded your issue to our development team who will work hard to get this issue resolved as soon as possible to get your experience on the platform back on track’
1 Like
Like @Crosswords_and_puzzles, I JUST posted dates a few minutes ago and my listing is showing as “Low Applications” instead of “New”.
Editing to add, it does not appear anywhere near the top when I am sorting by new and looking in my area.
Okay, I spoke to the Customer Support chat. It seems like this is an intended change, not a bug.
The “new” badges are given to literally brand-new-to-the-site listings and people who have boosted their listing. Since I have had an account since 2021, my listing will never be marked as “new” when I post new dates, and I will always have to boost to get that tag and search priority.
My follow up questions and their responses:
- Do my new dates still notify sitters who have favorited my listing?
Yes
- And so boosting my listing mark it as “new” rather than as “low applications”?
Boosting will make it appear new as it will be listed to the top.
- How long does that boosted “new” tag persist before it goes back to “low applications”?
it should be up there for a day or so
This will mark it as new, send it out in the next possible daily alert, and schedule a real-time alert in an hour.
- Can I still only boost once for each set of dates I list?
Yes and if not then reach out to us.
Can we pin this information somewhere?? This is a huge change.
@adelia if I’m understanding you correctly, so as a loyal customer of three years, you are being treated secondary to new members? There will also be owners who have been loyal to the company for many more years, even paying their fees through a pandemic when travel was unlikely. Yet you are being highly disadvantaged compared to new members? I would be furious ( I’m a sitter). 
8 Likes
@adelia - I am getting very conflicting and confusing comments from support.
As I am on the final day of a sit I am going to be busy, packing, cleaning, travelling.
I will digest their response tomorrow and come back to the forum.
In the meantime if @Carla can ascertain if there has been a policy change that would be helpful.
Also what exactly is a new sit and why do they not appear at the top of the listings when the ‘newest’ filter is used?
1 Like
Am a sitter not an owner but if I see “low applications” as a badge my immediate thought is “probably not that appealing and/or must be a problem sit.” For HOs posting new sit dates like @adelia that’s a real issue & not a fair one simply because they have THS heritage. @Carla this should be flagged to the product team IMHO #repeatcustomersaregold
8 Likes
Something not right here.
I just looked at my saved search which I check every day - ( at least once a day usually multiple times ) there’s a listing with the “New” tag that has just appeared / it has 14 previous sitters . It wasn’t in the list yesterday or the day before or the day before that … it just appeared in the list … so it’s not been boosted .
@Carla member services are saying this is a planned change and the tech team say they don’t know why it’s happening- there’s a disconnect here?
2 Likes
As a sitter, when I search, I always select the search order of “Newest first”.
Other results may be undesirable and/or very stale. I also avoid the stale listings: maybe the owners already found some other solution. Or they may be slow to respond in general to respond or to decide.
I like the new ones, because they often respond quickly. But since the daily emails were downgraded so dramatically, it is hard to see these.
1 Like