Help us ease - 3 weeks now - still no phonecall from J.
We are petsitters.
What about having to leave the house by arrival (1/1/26) because 4 tenants in the same house (where we were not informed about) + very dirty, total mess, unsafe,…
We called emergency line (everything recorded).
THS said :
- we could leave
- as premium member book hotel
- THS will contact HO
- THS removed the HO (not on THS anymore)
- I asked several times on the phone if I should do something (like take photos, …) => no, you just can leave I’ll take care of it
Next day mail from THS where they asked “tons” of info/proof :
- photos (luckily we took skme + have phonenumber of person we could call in case of emergency - she didn’t puck up the phone)
- proof tenants (name, telephone,…)
- …
Why ? THS agreed HO to be on THS + THS removed HO + during call she didn’t ask us these things ???
I’m the victim of this and if THS has removed HO it’s very, very, very clear that THS agrees with “against codes of conduct” and that they have to pay our hotel (insurance claim without an exemption !!!).
Not ???
I’m daily mailing for 3 weeks now + last mail I asked to call me … we agreed a day/time … no phonecall … I’m still mailing and asking to please call me.
So … sitters … always take pictures, ask names,… !!!
I’m still waiting for the phonecall from J 