Please Help With Login

Hello

@Therese-MembershipService

I can’t log in to my account for some reason & it’s saying incorrect username or password?

When I try to get the forgotten password link sent to my email, I’m not receiving it for some reason?

Please help

Many thanks

:smiley: :smiley: :smiley:

Hi @Fluffball The forgotten password link can sometimes take a bit of time to come through (up to 30 mins).
It’s quite important to press it once only as if you press it again, it will cancel the first reset email. Also to look in spam. Perhaps wait a little bit and see, if you are still not having any luck, I’ll dm you. Let me know. Kind regards Therese

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Hia

Thanks for this!!

Tried all as above & still no luck though!?

Thanks

Ill Dm you, no problem. Kind regards Therese

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