Dears, what if there is no accomodation within 32 kilometres (20 miles) from the cancelled sit? Will TH refuse to reimburse the cost or, if I do a screen shot from AirBnB/Booking that there was no hotels available in that specific area and I’ll book the closest possible one, they agree to claim the cancelled sit?
Hi @catanka the terms clearly state that it must be within 20miles of the sit - no exceptions.
You can confirm with member services if there is any leeway with these T&Cs . You can contact them by e-mail ( they don’t read or respond to the forum )
E-mail support@memberservices.com
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UPDATE
Under the category of NEVER HAVE I EVER had to leave a housesit. But sleeping on the couch for 3 weeks, no AC in the bedroom among other things - Host and I had texts and agreed mutually not a good fit. Also in touch with THS support letting them know about the issues who said it needs to be mutually agreed upon and then find new accommodations or sit and file for insurance.
Again I KNOW the small print…who knows if I will be reimbursed. I am so tired from not sleeping (well) for a week…I have sent THS our What’sApp exchanges, receipt for hotel, photos of issues and where I was sleeping. They’re preparing to deny it but there ya go… really this insurance is not worth the extra cost in membership.
Email from support after hours of back and forth…even though they had to cancel the sit once we mutually agreed and told me to file insurance - AND initial support email confirming - never mentioned this.
Sit Cancellation Plan further, and determined that we need more clarification on the cancellation of the sit with the pet parent. You will see within the terms and conditions of this plan the following:
'III. Are there circumstances where we will never pay under this Plan?
This Plan is offered at our sole discretion but in any event we will never pay Sitters under this Plan where:
**1. **The Sitter initiates the Sit cancellation.
2. The Sit cancellation is mutually agreed between the Pet Parent and the Sitter.’
Because of this, we will need more screenshots of your conversation with them initiating the cancellation.
I sent them a zip file of texts with host.
SO ladies and gentleman if you ever find yourself in an untenable position while sitting - you’re on your own. I have others that were questionable - cleanliness, pet behavior - but I was able to sleep well and power through. Also shorter sits not 3 weeks long.
Go ahead bash away but ICYMI more small print on the T&Cs.
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@WheresBabZ sounds super stressful, I hope it all works out in your favour. Wishing you good luck.
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Thank you so much.