My understanding is that in the past, the Product team would come on the Forum and post updates, and engage a bit with members. That’s no longer going to be the case, as per @Carla’s update here.
It’s important that we manage our members’ expectations, and if we don’t confirm the feedback process as I’ve been doing, we’re concerned that our members will then feel ignored by the people that they’ve tagged as previously they could expect a response from that person.
As a Forum team member that’s relatively new to THS, I can’t speak for how previous updates were handled, but I can confirm that our new process was developed to make sure that our members are given more notice of updates and most importantly that @Carla and I can elevate your voices with the right teams, by collating everyone’s feedback, and bringing updates from the team wherever we can.
We’ve already been able to provide a few updates from the team, and there should be more to come, but I’m sure you’ll understand that it’s not an immediate process.
We’ll continue to do as much as we can to elevate everyone’s voices and to provide updates wherever we can.
Thanks
Jenny