In the last few days I’ve noticed a few recent reviews on some HO’s profile that doesn’t show any of the categories (Communication, hospitality, etc…) neither on the App nor on the website.
Has anybody noticed the same? Has the Review system changed for the HOs or is it a bug?
Yes, it’s been noticed & mentioned on a few threads: sub-category rating fields have sometimes been dropped from reviews lately (although it’s not consistent.) @Mark_B noted a fix was in process, & that the missing ratings would also be restored.
One other thing I’ve been seeing a lot the past few days are homeowner listings with zero reviews and/or missing ‘section’ content (ie blank “Responsibilities” or “Sit Essentials” etc.), as well as cartoon cat & dog icons displayed in place of where the pet’s profile photo usually is. At first I wondered if we were just having a sudden major influx of new homeowners joining, but many of these seemed like experienced THS members.
For the pet owners on here: have you experiencing missing reviews & content recently, similar to what we’ve been seeing with missing & munged reviews on the Sitter profiles?
Thank you @MerryPuppins
This happened on one of my recent reviews. The homeowner could clearly see somewhere (where?) that I had dropped stars in some categories and she replied with her explanation/defense. Her reply doesn’t make a lot of sense when you can’t see the categories where I dropped stars, but whatever. THS claims to be working on a fix.
This is getting worse
. The homeowner’s review of me has now disappeared completely, and she says she didn’t do anything. I cannot click on her name to see if my review of her is still there, never mind whether it has been corrected.
Yup, my subcategory ratings are missing from a recent review AND my four star rating was changed to five stars. I waited 2 weeks for support to fix it and they responded saying that nothing can be done because their review system is “tamper-proof.” Ridiculous because the only tampering came from them.
I can’t believe it.
What about the ratings of the subcategories @catlover1989 ?
And did you make your points in the actual review?
As a sitter I read everything, not just the ratings. Hopefully others do the same and they’ll be able to make their own judgement.
I was going to give 4 stars for the last sitting, I wonder what will happen based on this…
Yes, my subcategory ratings are missing. I did make my points in the actual review, yes. Which makes it look extra weird, that I explained the reason for docking stars and then rated 5 stars (I rated 4) and left zero subcategory ratings. So annoying. I want to believe it’s a glitch and not THS interference, but the fact that they’re refusing to fix it makes me very suspicious. Truly no words haha
It is odd that THS maintains that their review system is tamper-proof, when they wrote this to a homeowner after the review period ended and both sides had written their reviews " I am keen to help you update your review to ensure all your feedback and additional context are included smoothly."