Share welcome guide button is missing

The button to share the welcome guide is missing even though my sitter is confirmed. I submitted a query, but I need to get this information to my sitter. Is there another way to share? Is there a way to export the information.

Is anyone else seeing this?


i have share this link with previous HOs:

Once you populate the Welcome Guide, you then need to click the green “Share Welcome Guide” button … which sits at the bottom of the page (can be easily missed).

Also, I tried on Safari and Chrome and the behavior is the same on both.

The problem is that the button is missing. I think it’s a bug. Perhaps it has something to do with the fact that I had to unconfirm and hired a second sitter. So is there another way to share when the button isn’t properly rendered?

Hi @mwyllie and welcome to the forum, although because of a frustrating reason. I’m going to tag @Lucy-Moderator who will take a look at your account when she’s next online.

In the interim, may I suggest that you check your listing and make sure that the dates are NOT displaying? If they are are not, then you can at least be sure that the process of confirming the sitter processed correctly. Sometimes that is a hiccup that goes unnoticed, that’s all. :slightly_smiling_face:

Volunteer Forum Moderator

Thanks @Snowbird and hello @mwyllie I am more than happy to help with this.

I am going to email you directly from Membership Services so I can get some extra information to assist. However, having had a brief look I do think @Snowbird might have the right idea as I can’t currently see a sitter confirmed.

Do keep an eye out for my email and we can get to the bottom of this.


I now have a new sitter confirmed, and once again, there is no button to share the welcome guide.

@mwyllie Although I don’t have access to see an owner’s options, my understanding is that you edit the welcome guide and then there should be a green button at the bottom of the page, ‘Share Welcome Guide’. Can you please click on that ‘Edit welcome guide’ option and look for that?

Volunteer Forum Moderator

Sorry for the confusion here. My sitter Chanel informed me that she had to cancel on me so she is now unconfirmed.
I hope to have a new sitter confirmed shortly. I’ll follow up then to see if the problem persists.