Hi there I’m unable to access any sit information, neither past sits nor future sits I just get the hanging heart…. I’ve logged out and back in, I’ve deleted and re installed the App , and I’ve sent an email to support@
Is anybody else having a similar difficulty?
I’m currently unable to leave a Review for my most recent sit which is frustrating.
@Jenny
Have you already tried logging into the webpage directly ( not the App ) ?
I don’t have a laptop so not possible atm and I can’t get onto the web page via my browser. I’ll try switching browsers….
Try this link ?
The link worked so thank you but if I click on my account I just get a hanging heart….or ‘loading’ it’s odd because sections are working eg I can favourite a sit but I can’t click on it, I can’t see any sit messages at all, but I was able to submit my Review via the automated email link from THS just now. As soon as that was done it was back to ‘loading’.
I’m in a glitch maze….
I only use the website but can see my past sits
I use the website on my android phone. It seems to be working fine for me.
No problem with the website or app. I just tried both on iPad.
I always use a cell phone or iPad (never a laptop) for THS and can do that on multiple browsers. Not clear why you would need a laptop.
Ok 30 manoeuvres later….. I’m back in but no help from the chat bot or from support@ or any THS help portal….
No wonder people panic.
Top Tip: download/screenshot everything you need for a sit before/during/after… just in case of a glitch.
Thank goodness for an Ai nerdy ‘only son and heir’ who orchestrated the various iphone12Pro manoeuvres for me.
Thank you Forum members for hand holding.
My Review is now sent.
My next sit is now cancelled due to a vulnerable family member emergency …. and too high a degree of uncertainty regarding my responsibilities in the next few weeks. I’ve given the hosts 2.5 weeks notice, hopefully long enough to find somebody as it’s a lovely cat sit.
Oooo Waoo! That’s really nice.
I and others I’ve heard from have been seeing the “loading heart” periodically when trying to open a listing or sitter profile via the app. Seemed pretty random; later on the same listing would load/display just fine.
My most recent host (a first-timer) was just unable to create a review for me via the app. She said it got “stuck” after entering the star ratings; it wouldn’t let her enter any text. I suggested she try the browser interface & that seemed to work.
My own issue posting a review via the app was documented in another thread.
So I’d say yes — others are having various issues loading listings & posting reviews via the app. Glad you were able to get things working in the end.