I’m telling you something about your membership, coming from a direct experience of a friend/sitter.
This friend has a very close expiring date (December 19th) but also a sit already arranged for January.
After asking the owner (of course) what to do to avoid paying one more year and being affected by the new booking fee rule, they together decided to go on and stay with the sit.
So, after contacting the support team twice (because the first one support closed the conversation before finishing), we discovered that
since we are required to give members 30 days’ notice before changes take effect, the renewal in which booking fees will apply would be your 2026 renewal and not the upcoming one
So my friend could renew NOW and this new rule won’t apply until NEXT renew. But we could obtain this just contacting again and again the support.
If you are experiencing something similar, now you know you can get the new rules to be applied to the next renew.
I interpret this to mean that because your friend’s renewal is going to happen less than 30 days from when the new Booking Fees were introduced, they won’t be implemented on his account until their next renewal date on December 19, 2026, thus giving them about a year and 12 days worth of “no booking fee membership”.
That’s not anything to do with contacting tech support, it’s about THS having to give 30 day notice after a fee change is rolled out and will only be helpful to members whose renewals are within 30 days of a new fee structure. The most any member will get is a 30 day extension.
Just popping on to confirm that what @giuvax says is correct, also just to mention that renewals happening on or after 7th January 2026 will pay the booking fee (aside from Premium).
So some people start paying booking fees next month and others not for a year. That seems really wrong that members will be paying different amounts for the same service.
@Jenny so if we wanted to pay our renewal by the end of the month, if renewal date isn’t until say March 2026, we can’t renew that now, too far away from my understanding? Pay now for a March renewal, before the booking fee comes into play 1st January, correct?
@Jenny would you please confirm the following:
My plan is the ‘Basic’ tier, and my membership is currently scheduled to renew automatically on January 3, 2026.
If I pay now (or even wait for the automatic renewal), will the new booking fees become applicable next month or next year? If the former, does this require me to contact THS, as mentioned by @giuvax in a prior post, or will the change be executed automatically? Thank you
