Is anyone else having trouble leaving a review? I use the app. I was able to complete the number of stars for each category, but I am not able to write the review. Apparently our booking fees, which promised us the sky and rainbows, led to an incomplete paragraph about how the review of the “pet parent” will show up. Furthermore, the app wouldn’t allow me to actually write a review. I’m so frustrated! Got nowhere with Frankie but he or she (or they?) refused to get me a real customer service person. I’m wondering if anyone has run into this technical issue and has found a solution.
Yes. My last host just had the problem. She was able to use the browser instead to get it to work.
Thanks for your response. I’m not very tech-savvy, so would you be able to explain how to use the browser? Thanks!
@Treeandcathugger Using the website rather than the app has more success when writing a review. It’s also a good idea to draft it first then copy and paste it in as reviews have been “lost” in the process of submitting it for some members.
A browser would something like be Safari, Chrome, or Edge; the same thing you’re using now to access the forums when you post. You’ll want to go to the website by typing in the URL: trustedhousesitters.com
Login there using the same login name & password as you’d normally use in the app. The user interface is slightly different, but in this case that’s a good thing as posting reviews doesn’t seem to be broken.
(Or you can just use the link above, but sometimes it opens the app instead — at least on my iPhone)