My Evident background check cleared on 8/30, but your system is incorrectly displaying a pending status. I am paying for a service I cannot use due to a platform sync error. I only get the bot help, and no one is available. Any suggestions??
Hello @tiarrasorte and welcome to the Forum. I am sorry to hear that you are having issues with your membership. Just to let you know that I have passed this across to the Membership Services team and will update you once I hear back from them.
Sam.
Hi Sam, I’m following up here because it has now been 8 days since this was passed to Membership Services and the issue is still not resolved.
My account is still showing it as pending, which means I still cannot apply for sits.
I have contacted support multiple times since posting here. My last communication was 4 days ago, and I still have no resolution or timeline for when this will be fixed.
This is now having a significant financial impact. I’ve already had to pay $1,222 for an Airbnb because I couldn’t apply for sits, and I’m now facing having to book another airbnb stay when there are plenty of sits open.
My account is almost a year old and I had already completed a background check previously. I appreciate that I was offered a two-month membership extension, but that doesn’t solve the actual problem. I need access to the service I’m paying for.
Can this please be escalated to someone who can actually correct the background check status on my account? At this point, I really need a concrete resolution rather than another support follow-up.
Hi @tiarrasorte
Sorry to hear that this isn’t yet resolved.
I recommend keeping in touch directly with Membership Services about any updates on what’s happening, as the Forum team can only really pass information along to them.
I’ll drop you a DM very soon, but please do check in with Membership Services as they’ll be happy to help.
Jenny