# URGENT: Cleared Background Check Stuck on Pending Since August 30

**URL:** <https://forum.trustedhousesitters.com/t/urgent-cleared-background-check-stuck-on-pending-since-august-30/79868>\
**Category:** Sitter Questions, Advice & Chat\
**Created:** [8 September 2026 18:46 UTC](https://forum.trustedhousesitters.com/t/urgent-cleared-background-check-stuck-on-pending-since-august-30/79868 "2026-09-08T18:46:25Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![tiarrasorte](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@tiarrasorte](https://forum.trustedhousesitters.com/u/tiarrasorte)\
**Post date:** [8 September 2026 18:46 UTC](https://forum.trustedhousesitters.com/t/urgent-cleared-background-check-stuck-on-pending-since-august-30/79868/1 "2026-09-08T18:46:25Z")

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My Evident background check cleared on 8/30, but your system is incorrectly displaying a pending status. I am paying for a service I cannot use due to a platform sync error. I only get the bot help, and no one is available. Any suggestions??

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**Author:** ![Sam\_F](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/sam_f/32/28723_2.png) [@Sam\_F](https://forum.trustedhousesitters.com/u/Sam_F)\
**Post date:** [8 September 2026 19:05 UTC](https://forum.trustedhousesitters.com/t/urgent-cleared-background-check-stuck-on-pending-since-august-30/79868/2 "2026-09-08T19:05:55Z")

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Hello @tiarrasorte and welcome to the Forum. I am sorry to hear that you are having issues with your membership. Just to let you know that I have passed this across to the Membership Services team and will update you once I hear back from them.

Sam.

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**Author:** ![tiarrasorte](https://avatars.discourse-cdn.com/v4/letter/t/bc79bd/32.png) [@tiarrasorte](https://forum.trustedhousesitters.com/u/tiarrasorte)\
**Post date:** [17 September 2026 11:18 UTC](https://forum.trustedhousesitters.com/t/urgent-cleared-background-check-stuck-on-pending-since-august-30/79868/3 "2026-09-17T11:18:10Z")

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Hi Sam, I’m following up here because it has now been 8 days since this was passed to Membership Services and the issue is still not resolved.

My account is still showing it as pending, which means I still cannot apply for sits.

I have contacted support multiple times since posting here. My last communication was 4 days ago, and I still have no resolution or timeline for when this will be fixed.

This is now having a significant financial impact. I’ve already had to pay $1,222 for an Airbnb because I couldn’t apply for sits, and I’m now facing having to book another airbnb stay when there are plenty of sits open.

My account is almost a year old and I had already completed a background check previously. I appreciate that I was offered a two-month membership extension, but that doesn’t solve the actual problem. I need access to the service I’m paying for.

Can this please be escalated to someone who can actually correct the background check status on my account? At this point, I really need a concrete resolution rather than another support follow-up.

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**Author:** ![Jenny](https://dub1.discourse-cdn.com/flex013/user_avatar/forum.trustedhousesitters.com/jenny/32/43703_2.png) [@Jenny](https://forum.trustedhousesitters.com/u/Jenny)\
**Post date:** [17 September 2026 11:23 UTC](https://forum.trustedhousesitters.com/t/urgent-cleared-background-check-stuck-on-pending-since-august-30/79868/4 "2026-09-17T11:23:30Z")

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Hi @tiarrasorte

Sorry to hear that this isn’t yet resolved.

I recommend keeping in touch directly with Membership Services about any updates on what’s happening, as the Forum team can only really pass information along to them.

I’ll drop you a DM very soon, but please do check in with Membership Services as they’ll be happy to help.

Jenny