What is "dedicated member support"?

What is meant by “dedicated member support”? I bought the upgraded plan to receive it, but I can’t figure out what it is? Is it email support? telephone support?

I emailed support with a couple of items 4 days ago. I heard back on one item (a non-answer really). The other item I haven’t heard anything at all? Are my expectation too high?


@sheila that’s pretty much what you get. THS support is hit and miss.