Hi @sitter83
Sorry to hear about this.
I just wanted to mention that over the last few weeks (since your sit was agreed), Trusted Housesitters have introduced some recent new features which are aimed at helping to set expectations; including (required) pics of the bedroom to be used by the sitter and pet care needs laid out in a clearer way.
I’m sorry to say that these don’t change your circumstance, but your post helps to explain why we’ve introduced them.
As well as advice from the forum, our member service teams may also be able to offer some support - they’re available via email on support@trustedhousesitters.com.
All the best.