[Booking Fee part 2: We've heard your Feedback] Hi everyone, Our teams across TrustedHousesitters are reading everything you’ve shared over the past few days, and we want to start by saying: we hear how frustrated many of you felt with the booking fee announcement. We also recognise that the way …

@Horseonaboat If you are referring to my comment above, the closed thread was the very first thread on the introduction of booking fees which received 1056 comments, not what Marion has just brought up.

I wish I could take the credit. It was taken by a friend I know on a now gone Fuji camer owners photo site.

I’ve just received a reminder for our annual premium, and if I understand correctly we will now also have to pay a £9 booking fee for every confirmed sit. This is for, among other things, behind the scenes services. This is my favourite hobby and we love the site, but this feels a stealth tax! Is it…

Yes, you are correct, if you don’t have the premium membership, you will have to pay the fee. But if you book and confirm any sits before your renewal date, even if they will take place after your renewal date, you won’t pay booking fees on those sits. I am about to renew next month, so I am hopi…

@Leon This is the second post on this topic. The first was closed by moderators at a point I think where it was past 1,000 entries. This one is now heading for close to 600 entries. Each time I read the heading of this post I feel a sense of irony in that they may have heard our overwhelming negativ…

Im assuming its just for uk sits. But that’s where I need to be for 6 months of the year, so it should work for us.

I am incensed about these “booking fees”. We commit to about 6+ pet sittings each year but as a result of these booking fees, will be doing fewer from here on out. We will be far more judicious about the sits we commit to. As sitters, we already are PAYING to provide a FREE SERVICE that allows THS t…

Customers ARE your greatest assets and though I have completed THS surveys and recommended some ideas for hosts to make sitters feel welcome, I never got a response from THS. Was I even heard?

Sadly, I agree that Forum conversations will not change the decisions or minds of corporate, but a mass depletion of available sitters might. I see so many “low applications” I can’t believe hosts looking for sitters would invest in this platform.

I am surprised to see there are still many 2 nights sits ----even some one night ones??----listed. But as you say, all “low applications”.

[image] Crookie: The bulk of your customers are very unhappy and are leaving, even for inferior platforms, because they are fed up and feel that they don’t matter, I would really love to see membership numbers from Before and After Fees. I don’t suppose such information is available to the p…

Booking Fee: We’ve heard your feedback

Product Updates

Topic		Replies	Views
Introducing a booking fee to support every sit Product Updates	1159	12201	11 December 2025
Cases FOR booking fees THS News & Feedback	120	2155	27 January 2026
What’s your plan re booking fees? Sitter Questions, Advice & Chat	484	7116	26 February 2026
A community or a business? THS News & Feedback	43	706	14 January 2026
Fuzz concerning fees - i don't understand 🤔 Sitter Questions, Advice & Chat	41	1302	10 January 2026

Booking Fee: We’ve heard your feedback

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