They will be very busy @Solela. I have just had them asking for my full details. Given gladly.
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That’s what makes them reliable.
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Thank you for your hardwork @Jenny . Nothing against you, more of a statement to THS, “better support when things go wrong” doesn’t really track with all the changes in the new T & Cs.
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How can you tell by looking at your sitters who favorited you list that half are no longer active? The ones on my list all look the same.
@Jenny Corporate platitudes are just that. I get it that you are told what to say so this isn’t personal towards you. THS is not getting any traction with the majority of members right now as trust in THS has been damaged. In short, customers just want to know what’s in it for us. We are not hearing anything specific. So your corporate messages are just meaningless. The bulk of your customers are very unhappy and are leaving, even for inferior platforms, because they are fed up and feel that they don’t matter, they feel valueless, even though your customers are the most important asset THS has. Without the members, THS is nothing. That’s how much of an error THS has made in their method and messaging in launching this booking fee. But it can be turned around. THS need to change their approach.
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Sitters can see which homeowners are still active
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Yes, I realize that. It naturally follows with such a sudden high volume of negative reviews directed at one particular company, they would start being flagged either automatically or by human intervention.
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I don’t see any differences among the various sitters who have favorited my profile that says whether or not they’re active. Are you checking the dates of their last reviews?
They were talking about the homeowners they have sat for. They can see that a lot are no longer active.
You can see sitters who have favourited your listing but I guess you can’t see if they are still active or not.
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Ah, you’re right. I missed that. Thanks.
Meaningless. Lacks authenticity.
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Same as you.
I appreciate that you’ve finally acknowledged the glitch preventing members from accessing the new terms and conditions. However, this raises a very reasonable question: why wasn’t an email sent to members beforehand to explain your intention to introduce this new fee, outline the reasons behind it, and give clarity on how it would work?
If there truly was a system glitch that blocked access to the updated terms, it doesn’t inspire much confidence in the reliability of your platform.
To be honest, I’m cynical about the timing and the lack of transparency. It feels like the approach was intentional, done in a way that reduced the chance of members seeking alternatives or pushing back before the change took effect. It reminds me of the proverb: “It’s better to ask for forgiveness than permission.”
This is exactly how the situation appears to me.
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How much money did TH make last year? Mayfair Equity Partners’ page says “Sales >20M”. Is that net income? What was the net profit and if there was enough to channel that into funding the organization, why isn’t it? Did they make so little out of the 20M sales that they have to nickel-and-dime members a per-sit fee?
Where’s the concrete financial argument for this?
I don’t think forum discussion will change the company’s mind.
(edited by Forum team to ensure post meets our Community Guidelines)
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My guess is they remember many who used to be on their favorite list and are now gone. Sounds like this hasn’t been an issue for you per se.
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While we are talking about bad reviews there are (can you imagine?) a few recent wonderful 5 stars reviews coming from (can you imagine?) new Trust P users with just 1 review and (can you imagine?) not mentioning at all the recent changes. All followed (…can you imagine?) by THS answers.
Funny.
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I noticed that @giuvax - one appeared today and it said the date of their experience was May 2025!!
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