Credit card on file at veterinary clinic - mandatory

Greetings @Felinelover!

I like your idea about allowing a sitter a certain amount to spend but I can see a lot of issues with this, and I know it is unintentional!!! I would take away where they are able to use $XX dollars for each pet.

As you can see from my example, with my own dog, I had to make a choice to spend $3,600 and I had to make the choice in about 10 minutes as she needed emergency surgery…otherwise bad things would have begun to happen sooner rather than later. My dog was not in the position to go home and “think about it” or get a second opinion elsewhere.

But just se my example unless you have something better to compare this with. If you gave your sitter a limit to spend on each pet of $250…and the veterinarian is telling your sitter they need $1,800 before they touch the dog (or cat in your case I assume based on your name!)…what do you expect your sitter to do? You are putting them in bad situation, and I know this is unintentional of you to do so.

IF you reachable, have good service and the such, this is not a problem at all. A simple FaceTime or phone call with the sitter, yourself and the veterinarian is all you need. But as the gentlemen told me in the waiting room…while I had one puppy snoring on my feet and another in surgery…he simply told me for $50, I can have my dog euthanized and cremated in a mass burial. This man, he was not wrong. Unfortunately, people are in the position where this is something they are forced to do. Please realize, I am in America and parts of the world are different. But the veterinarian office…they don’t budge and for good reason. They are in business of caring for animals, making money and they are NOT in the business to hire lawyers to collect claims…nor are they loan officers and banks.

I know some will say, “Just charge it on my credit card and I will just pay interest for 10 years.” For some, that is well worth the cost of having an animals illness reversed and health restored again…if I didn’t money and I had a credit limit high enough…that would be my option!!!

But let that sink in…are you going to put your sitter in a situation where they must make a choice in a time sensitive emergency to;

  1. Using their OWN money (if they have enough!)…which is the entire purpose this thread is to prevent this from happening and worry if you can or will pay them back?
  2. Trying to track you down…which may be simple or in one of my cases, impossible.
  3. Making the decision to euthanize your animal because they only have $250 to spend and the quote is $3,600? And you find out from a phone call your animal is dead because of money…in the USA…based on everything above, the sitter wouldn’t be wrong.

Think a little bit more about putting limits on something. Sometimes, minor health issues (with animals AND humans!) can be put off to dealt with later. A majority of the time, that is the case.

I think your solution to the sitter is to let them know they have $XX to spend and if something urgent or more is needed, to track you down.

I am sorry for the long winded response…don’t worry, I type fast so this didn’t take much time an didn’t realize how long this was until I went back to proof read once.

I hope this helps! Either way, thank you for the opportunity to ponder on this.

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That is the norm: section 5.2.3 in the T&Cs: Terms & Conditions | TrustedHousesitters.com

The problem is 5.3.5 (and even worse 5.3.6 about the emergency repairs of the home).

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@HelloOutThere

Great plans!!! Thank you for sharing!!!

@Itchyfeet

We have to remember what THS is…they are a dues collecting organization setting up home owners and pet sitters to a barter system. As long as THS has enough money coming in from memberships…they won’t get in the way.

THS is not a mediator…they are simply a service HO and sitters are using to get together…it is almost like a dating website…but instead of love, it is barter! THS doesn’t get involved between HO/sitter with private affairs.

Lots of forums on how THS has been changing lately…and it doesn’t seem to be going in favor of the sitters.

All we can do is protect ourselves and each other.

I will add…the different tier memberships have different insurance policies…make sure you are aware of them.

@richten1

Great real life recent example!!! Thank you for adding such value from sharing your story.

@pietkuip

WOW!!! I don’t even know what to say…other than to deviate from the Terms & Conditions.

LOL! Can you imagine trying to get THS to pay YOU (as a sitter) back for a service YOU approved the HO veterinarian to do??? LOL! They wouldn’t budge!!!

This is an example of where it is OK to use the Terms & Conditions as a guideline…it is not an absolute. In America…this is not things work though…I can’t just ask nicely for payment…because the HO can politely say, No thanks! Then what???

This is not a realistic guideline that any pet sitter should follow.

Thank you for bringing this to our attention…I can only imagine what else is lurking in these Terms & Conditions…which very few people read and possibly understand as lawyers surly had a pen in it.

Worst case is of course when the pet owner had not approved the emergency treatment. That they would have chosen to euthanise or to let nature take its course, maybe out of financial necessity. Without even getting a diagnosis (those scans can be horribly expensive, and may not lead to a cure).

For some time I had in my profile that I did not consider myself bound to such conditions. But I think it led to some applications getting declined, so I removed that.

Not all vets take credit cards (outside of US). Not all practices keep credit cards on file or will accept your coming in and claiming to be authorized. Emergency treatment plans should be as fool-proof as possible. Sometimes there could be an after hours emergency which requires going to a different vet.

Here are some ways I deal this;

  • Make sure my sitters understand to call me at the first signs something is off.
  • Leave a letter authorizing them to get emergency lifesaving treatment. There is a credit card with the letter.
  • Have a third person who can be called in an emergency if my spouse or me can’t be reached and who can authorize and/or pay for treatment.

Emergency Vet Plan should be part of the Welcome Guide and sitters should have access before the sit to discuss or negotiate.

On longer sits involving routine vet care it should be a simple contract that the petparent will take care of all the billing as this could be done remotely. (And if it can’t be done remotely because the vet doesn’t take a credit card or something, then it should still be the petparent’s job to take care of it.

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All excellent points though I understand the cost of emergency care in my area and would not put limits that low as nothing can be done for $250 LOL. We have pet insurance so the limits would be in line with coverage limits (which are all quite high but I don’t feel I need to publish that here).

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$250 doesn’t get you in the door at the vet.

My cat had a gash on his leg on Saturday. Probably a scuffle with another of our cats that we somehow didn’t hear. (He probably had it coming.) Fortunately, my local back up vet was still open. (My regular vet who is family practices about 30 minutes away by car and I wasn’t sure if the practice was open and didn’t want to wait to go to the very expensive 24 hour pet hosptial.)

It was $180 just walking in the door as an “emergency.” The initial bill with anesthesia and stitches was close to $1000. My regular vet who used to work for that practice was able to send over bloodwork lowering it by $190 and allowing them to prescribe and treat without new bloodwork. I opted not to do the stitches, and just go with the antibiotic injection, pain meds, cleaning, and shaving the area – not only due to the money but because it was a less invasive option and while the stitches might help the wound “heal faster” there could be issues with aftercare. It was still around $380 total including the absolutely useless cone that smoshed his whiskers.

Beyond the super important payment issue, the issue that really has to be discussed is decision making. I make sure to choose sitters who seem like good decision makers, but I also have layers in place so that the sitter is unlikely to be the decision maker – my WhatsApp on ring 24/7, my spouse’s whatsapp on ring 24/7, my regular vet/nephews cell phone and office number for emergency consult.

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These are agreements between individuals. THS is a matching service and takes little responsibility for anything.

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@Marion @Felinelover

I wasn’t saying $250 will get anything done…I just picked a random number…it could have been $2,500…it was just to get the point across.

But yes…not to single the two of you out…but as long as the HO are able to reach AND the sitter is capable of making decisions…any emergency can be dealt with, regardless of the outcome of the actual emergency.

@Marion

I compared THS to dating service in another post…saying essentially, it isn’t the fault of Match.com why I may have a bad date!!!

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:100: Abolutely!

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