Real question:
(tagging @Angela_L @Vanessa_A @Ben-ProductManager )
at what point is the “agreement” between HO and sitter “breached” to the extent that the sitter can reject the situation after arriving and not agree to begin the sit?
Even with a video chat, you can’t see smelly homes, sticky floors, waste-covered lawns, fleas, etc. so many issues won’t be apparent until the sitter sees/smells for themself.