HO early return

[Silversitters]

@BJane
Here is a link to the thread I wrote about it at the time

https://forum.trustedhousesitters.com/t/home-owner-curtails-sit-by-coming-back-several-days-early

and another one about a successful claim we made when last year a different owner returned home twos weeks early due to a serious accident ….

@Silversitters

UPDATE -Sit Cancellation claim successful
paid out in 14 days from submitting claim.

Premium member
29 Oct - Sit Curtailed by owner
30 Oct - Claim for cost of alternative accommodation submitted to THS
5 Nov Claim approved
13 Nov Funds received in our bank today -

Day 5 of a 22 day sit the owner messaged us to say that they would be returning early as they had a serious accident on holiday . They returned the next day - Day 6.

Process we followed for making a claim

• 29 Oct we informed THS Member Services (MS) immediately ( it has to be within within 24 hours ) that sit was being curtailed -
  contacted them via live chat and asked to speak to a human .
• 29 Oct MS sent us an e-mail which clearly stated the process for eligible claim and the evidence that needed to be submitted to THS. Not as onerous as expected .
• 29 Oct & 30 Oct am - Searched THS ( and other sites ) for a replacement sit - none available for the immediate dates
• 30 Oct am -Booked alternative accommodation* for 10 nights
  (* within 20 miles of the sit / under the max limit which is $150 per night for 10 nights )
  paid on our credit card
  obtained an e-Mail receipt which showed the address of the alternative accommodation, amount paid and dates of the booking .
• 30 Oct -Screenshots of WhatsApp messages from homeowner curtailing the sit (these had to show date of message) and receipts for the alternative accommodation submitted by e-mail to support@trustedhousesitters.com
• 30 Oct - Phoned the Urgent Support Line and asked them to check and confirm that they had received all of the required information for my claim. This was confirmed verbally ( calls are recorded )
• 31 Oct confirmation received from THS by e-Mail that claim had been submitted to THS partners.
• 5 Nov e-Mail received from THS - Notification that our claim had been approved ( minus $150 as per T&Cs ) and a form was also sent requesting our bank details .
• 5 Nov bank details submitted to THS
• 13 Nov - Money received in our bank a/c today

In the meantime we have confirmed a sit that covers day 16-22 of the sit that was curtailed .

The criteria for an eligible claim is tight (as per T&Cs ) . However the process for claiming was not as onerous (as I had expected it might be ).
The support from THS member services via live chat and the Urgent Support Phone line was first class . The advisors were fully aware of the process for claiming and clearly explained it and followed up with a concise e-mail.