Starting to think the insurance is a scam. I was told that the ‘insurance partner’ had 30 days to review the claim and it’s been 38 days now. The response I received 3 days ago to my last request for an update was “We have chased our insurance provider on the status of your sit cancellation claim, and I hope that we will get a response soon.” So, no update, the claims just get sent to the insurance and it seems they can hang on to them indefinitely. Maybe THS should think about working with a different insurance partner.
It seems like it’s THS support’s responsibility to follow up on the insurance claims and ensure they are reviewed within a timely manner. It’s not like I can contact the insurance company directly, so I’m forced to rely on THS. Unfortunately, they just send it off and forget about it.