We just received our reimbursement for a sit that was canceled the day it was to begin due to frozen pipes at the house. We took screen shots of the text conversation where the homeowner canceled and immediately sent them to support. There was a time delay in communication because we are in the US and on the west coast for this sit. Even so, we had a response from a human within hours. We followed all the guidelines for insurance claims and submitted all required documentation.
There is nothing quick about the process, however, if the situation meets the criteria and you file the correct information, you will get an insurance payout. If the insurance had not paid this claim I certainly would have reverted back to a basic membership.
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