i’m sorry this is happening, and i would recommend getting in touch with support@trustedhousesitters.com in the first instance to find out what you can do in this instance. and as far as i know, there is a 3-month membership available for pet parents, but not for sitters.
i was surprised by the timing of the announcement. to paraquote a well-known line from a british sitcom, it wasn’t very christmassy of them. then again, maybe they thought it might be drowned out/somewhat missed by people being busy at this time of year 