This company makes at LEAST $50,000,000.00 per YEAR and you all are asking for MORE?? What are you offering for that additional fee? You are simply acting as liasions between homeowners and sitters, that’s it. Out of the dozens of times I’ve contacted member support for various issues I had a support team member resolve an issue exactly ONE time. Once. All the other times I ended up managing the situation on my own. I think you will find fewer and fewer people renewing, to be honest, and I might be one of them.