Introducing a booking fee to support every sit

[Jenny]

Hi everyone,

Thanks for all of your feedback.

@TheEnglishFlaneur

Why haven’t members had an email about these changes?

Thanks for your question - we’re in the process of reaching out to all members.

I know you have now received your email, but @Rhe has also posted a screenshot of the email here which existing members will receive today.

@TheEnglishFlaneur

How about making some of the many long requested improvements

We’re making lots of improvements to the Trusted Housesitter platform. I recently shared a list of improvements here which are arriving this month.

@MaggieUU

Is this fee automatically refunded if the sit is cancelled?

Yes. The Booking Fee will automatically be refunded in full whenever a booking is cancelled, regardless of which party initiates the cancellation. Check out the policy here.

@andrealovesanimals

Does this apply to sits already confirmed before the renewal, or just new sits you confirm after your membership renews?

Good question. I’ve taken an extract from this article;

“All of our members except those on our Premium plan will start paying the booking fee after their next membership renewal. Any existing sits confirmed before renewal won’t include a booking fee.”

@Lassie

I have this popup now when I try to access the THS app. Presumably one of the terms that I’m supposed to accept is the new fee.

If you are unable to access our Terms of Service via the app, please ensure that you have the most recent version of the app installed. Our updated Terms of Service can also be viewed on our website in full here.