Enshittification of the year. so dissappointed in you. I just cancelled and signed up with one of your opponents, great job THS!
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The OP at least clarifies that premium won’t be paying the fees, which is a little murky on the actual announcement. This might have gone over a little better if it had been basic members will pay x, and standard members will pay y, and premium members won’t pay.
However, given the general way everything bought by private equity offers less to consumers and uses “members” for all sorts of datamining and work, this isn’t surprising.
It’s kind of a joke though to say it’s to support the service. It’s kind of a bait and switch to suddenly say that basic members need to support the service beyond paying one yearly fee.
If they needed to raise fees or eliminate the basic, they could have done more to introduce services and coverage not previously offered. This is presented to all members in a “take it or leave it” way.
12 Likes
The way the booking fee was introduced and handled was extremely disappointing. I’ve lost trust in this platform, cancelled my renewal, and will only complete the sits I’ve already committed to.
On the mobile app, I wasn’t even able to tap to read the terms and conditions. It forces you to accept or log out. That’s unacceptable.
This decision will cost the platform a lot of sitters. Homeowners might still pay, but many sitters won’t want to continue under these conditions.
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Can anyone explain how a booking fee contributes to a seamless sit experience? And can premium members still be sure their sit experience will be seamless, now that they’ll miss that booking fee that is said to be essential for this seamless experience?
Please just call it a price raise. That’s easier to accept than this weak attempt to sell it as an improvement for the members.
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What about paying for each confirmed sit and cancel any kind of membership, since it seems that most of all agree that there’s no difference between different memberships?
I would agree to that, as a double subscription member.
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There are lots of HO who have a preference for solo sitters. So although the cost could be absorbed by a family with a bigger budget, it feels like a punishment on solo sitters who have to foot the extra bill alone.
This is going to mess up the demographic of people on here. Lots of sitters are also low-income nomadic people. Lumping extra costs on will deter some of this demographic. It’s foolish.
8 Likes
I am shocked and disappointed about this additional charge, I renewed in March this year and haven’t used THS at all this year, nor am I likely too before my membership is due for renewal.
It’s a shame that members who do not use THS during their membership year are not given some sort of refund. When my membership came up for renewal I wasn’t going to bother, but got drawn in by being offered a 20% deduction on the price.
Many of us spoke up when the company was taken over, about prices being hiked, it’s certainly proving to be true.
How very very sad 
8 Likes
It also sets it up so that it’s going to be more difficult for the bulk of homeowners who are offering short sits – a weekend to two weeks – to find sitters, as much “full-time” sitters will probably strategize for longer sits to save money unless they go for premium or insist on booking the short sits off-site.
My guess is that more homeowners will get an offer from sitters during chats to cancel the sit and do things off-site so that each party can save the fees.
19 Likes
It’s very disappointing and seems to penalise those of us who carry out (and also HOs that list) frequent short sits.
Who is going to take an overnight or 1-2 night sit now? Only sitters with premium membership I suppose.
I can understand that they might be trying to make it fair for people who sit very infrequently and a blanket membership rise would affect them more. However it makes no sense for a 3 month sit to have the same ‘booking fee’ as a 1 night.
11 Likes
Im a host Babz.
Not anymore
I think I can’t be bothered to reply anymore.
I mean no disrespect to the members at all, but i am not giving this site anymore time. Not worth it when membership expires in January.
Happy holidays and have a safe and healthy 2026
Was nice chatting with you all even if we dont agree on everything
10 Likes
I just renewed my membership again after many years, I had known that you were going to introduce this without giving any advance warning, I would not have renewed. I’m just gonna let my membership lapse at the end of term, asking people to pay on top of the membership fee is ridiculous considering you instituted rules everybody hates like the five application rule and other rules. I’m thinking this may be the downfall of this.
14 Likes
Disgusting and sneaky by TSH. It erodes all confidence in the company. I’m not directly affected as I’m already a premium member, but you just know they’re going to start charging premium members once enough people upgrade their memberships. Very shady
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I’m not paying a per-sit fee. My current plan still runs for another year, but I’ve turned off auto-renew and listed this policy as the reason. I would encourage you all do the same. If enough people do it, the platform will see the impact. They’re assuming users won’t migrate, but that’s a misread. There are other services available.
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People with dogs, especially multiple dogs, are really going to suffer. People with just cats are going to have their sits snatched right up in record time.
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Of course it is. Even though sitters provide the service, THS will happily penalize us rather than asking home/pet owners to pay us. Reminder that we are paid nothing. I take independent sits and they are happy to pay me because I provide an essential service. Contrary to what home/pet owners seem to think, it isn’t a privilege to pay for my travel expenses to get to their homes for the honor of staying for free. Please. The ethos is problematic already. Now it’s worse. Basically, another way to punish the poors (i.e. those of us who buy the basic memberships). What a load of you-know-what.
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Yup, great workaround.
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I am a host and have posted several times. I’ve seen other hosts as well
1 Like
Nothing to do with THS being bought by Mayfair Equity partners a couple of years ago? As I understand it, THS is profitable, I could understand it if it was on its knees…
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It would be interesting to know how many HO would be happy to accept and confirm off the app to avoid the fee.
Would love to hear from some HO’s what they think of this approach.
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I’m a host and a Premium Member. I figure I’ll be using this sit to retain a sitter about 4x per year.
I don’t know anything, how do you know what THS is going to do?