Sorry you had the bad experience, especially in Alaska! My main point is since they had my phone number, I don’t understand why they couldn’t have informed me immediately about their choice to take another sit especially when I went for a week or more thinking everything was set up & confirmed - which is how we left our phone call. And this was after they made me verify I had good AC & they would be using probably more then normal, because they liked to ‘stay cool’ in the summer - OK… sure no problem!! I have good AC, and I use it, so if you need to keep it cooler, I have no issue with that!
It has left me in a bit of a lurch & it was ‘disappointing’ AND inconsiderate of them to NOT inform me immediately. I don’t get notifications from THS, so I have to manually check the app or my email when I need to go to my inbox. When you think all is set up, you’re not going to be constantly re-checking something. At a minimum they have poor communication skills. I get that it’s not practical to have cancellation stats - but I wish there was some recourse offered for situations like this, I guess I could block them, but not sure THS supports that option.