Hi @Teatime
Welcome to the forum!
I’m sorry to hear this.
As well as a fair and factual review, I’d recommend reaching out to our Member Service team to share your recent experience including and photo’s (please don’t share any pics here).
Looking forward, we’re in the process of rolling out a new process which makes it easier than ever for members to share feedback directly with TrustedHousesitters, check out Recommend a Member for more information.