Our Community Forum brings people together to connect, share ideas, and support one another. Please review our rules and guidelines below to help keep it a welcoming and respectful place for everyone.

Community Forum guidelines and rules

1. Be kind and respectful

  • In a world where you can be anything - be kind!
  • Treat other members with respect and understanding. A supportive and friendly environment helps everyone feel welcome and encourages better conversations.

2. No harassment, bullying, or hate speech

  • Harassment, bullying, hate speech, discrimination, personal attacks, or trolling will not be tolerated.
  • This includes behavior targeting protected characteristics such as race, gender, sexuality, religion, or disability.
  • It also includes groups focussing on an individual, even if each individual comment seems minor on its own
  • Additionally, content that targets vulnerable members, encourages self-harm, or is intended to cause distress will not be tolerated.

3. No promotions, solicitations, or spam

  • The forum isn’t a place for advertising or self-promotion.
  • Please don’t promote your listing or profile in posts or comments. If you’d like some feedback or support, you’re welcome to add the link to your forum profile instead.

4. Keep it confidential and share safely

  • Don’t share personal, sensitive, or confidential information, or anything that could identify you or someone else.
  • This includes, but isn’t limited to, addresses, phone numbers, private messages, sit details, or identifying information about other members or third parties.

5. Keep it appropriate

  • Only share appropriate images, links, and videos.
  • If in doubt, err on the side of caution and keep things respectful and appropriate for all audiences.

6. Stay on topic

  • Keep discussions relevant to the original post or topic.
  • It’s okay to disagree, but focus on constructive discussion rather than personal criticism.

7. Used AI? Say so.

  • If your post is AI generated please be transparent about it so everyone knows.

8. Respect copyright and intellectual property

  • Only share content that you own or have permission to use.
  • Avoid posting copyrighted material or sharing content that infringes on someone else’s intellectual property rights.

9. Use the English language (and be mindful of others)

  • To keep the forum accessible, please post in English.
  • If you’d like to post in another language, include an English translation to help others engage with your post - Google can help with free translations.
  • Remember that English isn’t everyone’s first language - please be patient and respectful.

10. No swearing or offensive language

  • This includes disguised/abbreviated forms of swear words and offensive language.

11. No inciting, campaigning, or lobbying

  • Constructive ideas and suggestions are welcome, but misinformation, inaccurate claims, or coordinated efforts to pressure, campaign, or rally others are not.
  • Keep discussions balanced, respectful, and focused on sharing perspectives.

12. No religion or politics

  • To keep our forum a positive and inclusive environment, please avoid discussions related to religion or politics - these topics can quickly become divisive.

13. Follow applicable laws and regulations

  • Content shared on the forum must comply with applicable local laws and regulations, as well as our community guidelines and terms of service.

Last updated: 27/07/26

Encouraging positive contributions

Great participation means being respectful, constructive, and helpful to other members. It also means sharing your knowledge when you can, asking thoughtful questions, and engaging in ways that support and move conversations forward.

When people contribute in this way, it helps create a forum where everyone can connect, share ideas, and support one another.

Moderation and support

How do we moderate?

Using these rules as guidance, we may edit forum posts and review Direct Messages. If the forum team finds that a TrustedHousesitters Community Forum policy has been broken, we’ll take appropriate action, which may include explaining the policies, issuing a warning, or disabling a forum account (including duplicates), depending on the severity of the issue and whether it’s happened before.

If it’s unclear why your content was moderated, feel free to reach out to the forum moderation team by Direct Message for more information about the decision. If you wish to make a formal appeal, you can complete this form, and a member of the wider TrustedHousesitters team will review it.

We ask that discussions around moderation actions remain private.

Updates to these guidelines

These guidelines are not exhaustive. They are intended as a guide to support positive, respectful discussions.

We may update these guidelines from time to time to reflect how the forum evolves.

How to flag a post for review
If you see something that doesn’t look right, you can flag a post for the moderation team to review. This helps us keep the forum safe and welcoming for everyone.

Membership Services
The forum is a great place to ask questions and get support from the community. However, if you need help that requires access to your account or have an urgent issue, please contact our Membership Services team, who are best placed to support you directly.

support@trustedhousesitters.com

Getting the most from the forum
If you’re new to the forum, this helpful article includes tips and advice to help you get started. You can also find the forum’s Terms of Service here.