thank you, good to know
I had a problem once, she treated me badly by phone (about a stupid thing, cat’s food)I told her I was not her servant and “please find somebody to come here, I will be leaving tomorrow…” She immediately apologized and since then I was her favourite sitter… Not a disgusting word anymore.
@artgirl so sorry you had an awful sit, I can’t imagine feeling that way after going above and beyond for someone else. It sounds like it has really nothing to do with you and it is the HO’s own issues that are being taken out on you.
We are both HO and HS (but yet to sit). We have had a uncomfortable experience with a HS and I found TH customer service support excellent in handling the situation. TH also is then aware of the actions and can educate the party on the TH rules and expectations. TH also could look through all of our communications in the message part of the app and see our conversations. As a HO from that experience I was not sure if I wanted to do another but the TH customer service was so helpful and clear that we were not in the wrong we decided to try again and the next HS we had were absolutely wonderful, have come back again and still keep in contact (calling to wish me a happy Mother’s Day). So don’t throw in the towel, but do alert TH customer service of your experience so they can be aware.
@carla-moderator I’m so glad you posted that because when I got done reading the other comments I was going to recommend that she contacted THS.
OMG, when I read this comment from artgirl
I firstly felt bad for her and secondly freaked out, as being on the edge of welcoming my first Housesitters. I’m working hard to prepare for them and want badly to make sure they’re happy, comfortable and pleased they accepted my invitation. I just hope everything I’m doing gets us all there.
Hi @Max2 and congratulations on welcoming your first sitters!
You sound like a wonderful homeowner and I’m sure everything will be just fine
I have attached a thread you should find helpful
I have attached a thread below, it would be great if you could join in with this as we think you could offer great feedback and your input would be a great addition
@artgirl, Ok, I’m a newbie but a HO not a sitter. Poor you….actually we’ve just had friends house sit for us for the first time. They offered and we accepted. We’re just so damned grateful for lovely people to look after not just our cats but our home how on earth could someone be horrid? Take a deep breath, most people are nice. Ensure you have photographic evidence just in case something bites you on the bum down the line and move on. They’re not worth it. x
I cleaned my house thoroughly, made them a huge curry, left wine choc & stuff. They ate the curry and left the chocs (there is a god) and the wine. I was just exhausted when we went away!
Wow yes,way to go! I will cook something and plan to leave a specialty local favorite pastry called kringle.
A post was merged into an existing topic: How did you learn about Trusted Housesitters?
We are fairly new to housesitters, but not to humanity. There are varied people in the world and unfortunately we run into both the best and the worst and most situation. We had an incredibly positive for sit but I know that all people can’t be as wonderful as the people we just sat for.
Don’t let this discourage you, keep seeking new and positive experiences to replace this negative one in your head.
Was there anything in the original post that gave you any pause? It’s scary to think that there are some awful sits like that out there but just like when you read other forums, some people are just knuckleheads. But it’s the great ones that keep us going. Don’t let this one knock you down or keep you from trying again.
Hi @CandC , welcome to the forum. Nice to read your kind words. Do keep posting!
@Susana: Thanks so much for sharing this anecdote. I’m not sure I would do the same in your situation, but maybe I should! Also, it reminds me of a friend who met his wife that way.
I like how you also said “please.”
You’re welcome, Geoff. We must understand that it is US who are helping them, not the contrary. Good luck from now on!!
Yes Susana, awesome. I wish I had the guts to do that sometimes!
I have just cancelled an application for a sit where the owners kept postponing a video call and in the end didn’t show up for one, without notice. It shows me a lot about their attitude I think and I don’t want to sit for such people
This sounds a dreadful time you’ve had but I know you will have left by now? We have done many sits but only had one we needed to complain about. We did take photos and did send them to TH and have talks to TH staff.
we also shared our feelings with close friends without using names etc and just off loading and getting empathy from others really helped us. It sounds like the HO was not a nice person and rather enjoyed being hurtful. Let yourself think it through and realise that the one at fault is not you. Share withTH staff too.
Dont let this stop you enjoy being a sitter, most people are lovely and some are very kind indeed.
Do give a review but PLEASE be as honest as you can. Our bad experience had been well reviewed and 5* by previous sitters. This made us feel let down by sitters who had not been honest?
Wait and see it they review you first of course, we did.
Even if they did give you a poor review you can answer comments in yours. Be careful not to slander them but try to warn future sitters of the situation.
Also it sounds like you were alone on the sit? This would make a difficult situation harder to cope with.
Time is a great healer and as you move away from this sit it will fade. Do keep sitting and be careful choosing your next one.
@artgirl I’m so sorry you had to endure this experience. We’ve been there too! Sending you a big hug! Reading your OP, and all the comments that follow, triggered unwelcome flashbacks of a truly awful sit experience we had a couple of years back. Its a long story- so I’ll skip on details- but it was a long sit (10 weeks) which we’d flown half way around the world for. Everything went wrong almost from the minute we arrived. Looking back its clear we missed many important signs along the way…
Anyway within days we started making photographic and written records of everything so when communication broke down completely, and we had to get THS involved, we had a record of events to present to them. Initially we did not feel supported -and we had to fight to be heard- but eventually we reached a satisfactory resolution. It was all super stressful and every day was a challenge, mixed in with a few nice experiences we created for ourselves. The main reason we didn’t just walk away was our feeling of responsibility to the lovely (and innocent) pets- 2 cats & 2 dogs. We also wanted to experience that place at that time of the year so pushed it through as long as possible to somehow make the experience (and costs!) worthwhile! So many things happened (makes me shudder!) But no details here as I was moderated for doing that at the time!!
The end result was we agreed, through THS mediation, on a leaving date. We also agreed no reviews either way- sadly- as we’d have loved to share our true experience for the benefit of future sitters- but the hosts would have destroyed our reputation in retaliation…
We gave a leaving deadline with plenty of notice & even offered to do a handover to other sitters. But the host himself returned at midnight on the very last day of the (3 week!) deadline- i.e they stretched us to the limit! We insisted he only arrive at the house after we’d left so we would not have to clap eyes on him- we were so angry and upset!
6 very long weeks out of 10…
It pains me that because we were not able to risk giving feedback at that time-and they remain active- that several more sitters have been there & done long sits- & there’s been no feedback and no reviews either way. I’m sure they all had a bad experience too and we were not able to warn them.
However I’ve also learned recently that since reviews remain open, and are date ordered, we could still give feeback now- if we wish. And if they were to retaliate their review would be buried behind the 40-50 sits that we’ve done since then and no one would ever see it. We are considering that option…
-When considering a sit- Analyse carefully the feedback and reviews, or the lack thereof. If there are missing reviews, or missing stars on reviews hosts have given, ask the potential host about them. Or if a sitter has given less than 5 thumbs up- read carefully between the lines of what they wrote…sometimes the only way for sitters to tell the truth is by omission or by not leaving any feedback at all.
-Analyse the pictures and ask for any that are missing. Ask all questions that come to mind, however minor they might seem!
-If anything at all during the message or video contact does not feel right withdraw immediately. Trust your gut!!
-Don’t take a sit unless ALL your important boxes are ticked! However fabulous the sit might seem…Any compromises made should just be minor ones that you can live with. There will ALWAYS be another great sit if this one is not a perfect fit.
This is all especially important for long sits- because- don’t forget -this is your precious LIFE TIME!!
We all want to feel valued and appreciated. Especially when doing an unpaid service!
We are much more discerning now but sometimes you do just have to learn the hard way! Its all a learning curve! Onwards & upwards!
I’m not sure about assuming that not leaving a review means that the sit was bad. We had a sit where the homeowner asked us not to leave a review for privacy reasons. We wouldn’t want future sitters to assume that that meant that the sit was bad.
Hi @Lokstar and I understand the reasoning behind it but I do think this should only be allowed when the offending party has been removed from the THS site.
Your experience sounds horrendous.
@Twitcher I’m not sure exactly what you mean? What should not be allowed?