@Ben-ProductManager good morning and HNY.
Having read the issues that members are having due to the pause feature negatively impacting on their ability to find sits for various reasons; time zones, sleeping, working, notifications delay etc, could I please ask if THS are actively monitoring these issues and complaints and if so, are there plans to collate the information and review the pause feature?
If so, could a survey specific to the pausing and not a general one be sent?
To me, it seems you have many customers that are unhappy and that, as a business, I’d like to assume that THS are concerned. Your customers satisfaction and brand reputation seem to be on the decline, I can’t imagine that THS would want this, especially when one of the biggest issues could be easily tweaked - owners setting the numbers of applications they want before pausing.
Many thanks.