Why is it almost impossible to reply to people’s comments because anything negative (mostly the unpopular 5 rule) has been moved to a closed thread. Please reopen that thread. Its a form of censorship.
Me too. I don’t understand why THS are continuing with such an unpopular rule and move negative comments to a closed topic. I’m sure people will just stop renewing and go elsewhere.
Disappointing to see the censorship by mods of posts about the ‘5 application rule’ which seem now to be automatically moved to a closed thread. What’s the point of a community forum is the community can’t comment further? None of the comments are abusive. Makes we wonder what the motive is.
Hi I have Direct Messaged you @BJane and refer you to the previous Admin Notice for clarification.
@Ben-ProductManager good morning and HNY.
Having read the issues that members are having due to the pause feature negatively impacting on their ability to find sits for various reasons; time zones, sleeping, working, notifications delay etc, could I please ask if THS are actively monitoring these issues and complaints and if so, are there plans to collate the information and review the pause feature?
If so, could a survey specific to the pausing and not a general one be sent?
To me, it seems you have many customers that are unhappy and that, as a business, I’d like to assume that THS are concerned. Your customers satisfaction and brand reputation seem to be on the decline, I can’t imagine that THS would want this, especially when one of the biggest issues could be easily tweaked - owners setting the numbers of applications they want before pausing.
Hi @Daisy999 thank you for your comments and observations which will come to the attention of the Product Team. We have moved your post into this thread, which is specific to your question and one that has been discussed at length.
I can’t imagine that THS would want this, especially when one of the biggest issues could be easily tweaked - owners setting the numbers of applications they want before pausing.
This is a good idea. Why not allow individual HO to choose the number of applications they want to receive before the listing is paused?
I have been a sitter with THS for 5+ years and have over 30 5* reviews. My husband and I are nomadic and like to do sits in our home country US, as well as internationally, and look for long sits (2 weeks plus). But we also prioritize travel to where we want to be- so often rent when we don’t find something that works. In the last 6 months we have been frustrated with sits going away so quickly. We often debate a sit, the timing, the location and think it over instead of jumping in within a second, and now we wake up to find the perfect sit is already gone. I finally returned to the forum to see what’s going on and I learned about the 5 applications and pause. My opinion is that it makes people make decisions too quickly about applying and it’s unfair if you are in a different time zone. I can’t be waking up in the middle of the night to check for sits and make a snap decision like that, and it’s a shame. My husband and I recently talked about trying different sitting sites to get more options and I think this is the main reason we are experiencing this difficulty.
I just wanted to post my 2 cents worth since I missed the initial discussions.
I have been with TH since 2016 - but I am noticing that the site has a different look and feel. When I log in to check on available sits I will see “reviewing” on all available sits in the area.
Maybe its just me?
Welcome @Heya12 - a lot has happened since you were here last and too complicated to explain.
Use the spyglass at the top of the page and search for ‘Conclusion of Pausing Application Test’ and all will become clear.
Agree if very few listings reach 5 applications why the limit? We have the opposite problem. We posted a listing on Jan 11. In total we got 35 applications over the next two days and reached our 5 applicant limit multiple times. We were constantly having to hit the decline button to keep our listing open and didn’t have the time to send declined applicants individual messages.
A post was merged into an existing topic: Product updates
I’ve just post a response to Timshazz. We just got 35 applicants in two days. Certainly wasted plenty of time having to constantly monitor the app and declining sitters to keep our listing open. Also we’ve talked to sitters who were unaware of this policy and wondered why new sits were reviewing application so quickly.
At the recent holiday social event for THS members in my area (great idea, thanks THS) I was surprised and somewhat dismayed when I was told that THS currently allows an HO to receive only 5 applications, and must reject all of those applications before getting more. Is this correct? If so, I think this is a disservice to both HO’s and prospective sitter applicants. I feel quite capable of deciding myself when to pause applications! I personally like to have about 10 (or more) sitter applicants before choosing, as it may take a couple of exchanges with several to determine who’s the best fit.
Thank you for the clarification! Reason 1 and 2 *combined ^^ have turned Trusted Housesitters into a lottery system unfortunately.
If notifications are only sent out hourly, and highly desirable locations meet their 5 applications within the hour or even minutes, then it becomes impossible to apply unless I check my phone constantly. Unfortunately I have a life
@Ben-ProductManager is there any solution to this rigged setup? Thank you
@Ben-ProductManager hi Ben, I did ask this question a short time ago, but I can’t see a reply.
Are THS planning to review the 5 applications/pause feature following overwhelming feedback that isn’t in favour of?
Having been negatively impacted by it numerous times, I fully understand how others feel, their posts don’t make happy reading. I’d like to think that THS wouldn’t want their members feeling this way.
Did anyone get informed regarding the changes to the system in which applications are stopped after 5? As a longterm TH sitter and a potential owner I am absolutely appalled!
It gives next to no opportunity for petsitters to apply unless they are on their phone/computer 24/7- which is impossible. And it limits the owner in their choices. Here is no good reason for this change.
I was told this change was made because sitters didn’t like the fact that they weren’t updated if they didn’t get the sit but there could easily be an automatic response given to unsuccessful applicants.
Why on earth am I paying for a useless membership? I will be telling everyone NOT to join. This is a terrible system which is does not work for sitters or owners. And we were not informed which is deceitful on the part of TH.
This is not good enough and if it doesn’t change I certainly won’t be renewing my membership.
I just found out TH changed the system and after 5 applicants the system automatically pauses the application process. So unless you are on your phone/computer 24/7 you are unlikely to find a petsit. I am also a potential owner and am horrified that I would only have 5 possible applicants to choose from. TH did not inform us of this change and I am beyond angry. There is absolutely no point having a membership which doesn’t function.
I totally agree with you and note that your thread has been transferred to the Conclusion of Pausing Application Test thread - where no-one is allowed to comment any further,
I made a comment about this topic not long ago and received a Direct Message to tell me that I was being negative and that most members were happy with the change or had positively adapted to the Pausing Process.
Unless people like us and many before us continue to raise the subject, the team will assume we are all happy with it