Hi @Lizindesun …
TrustedHousesitters has a strict policy on this subject as laid out in our t&c’s
Owners must:
- not have any inherently dangerous pets (such as venomous snakes or constrictors, primates, wolves or wolf hybrids, non-domesticated cats, alligators), or any animal with a history of attacks on pets or people;
and
- ensure that no pets to be left under the care of a Sitter have ever caused a person or animal any physical harm (no matter how minor the injury);
In the unlikely event of a sitter being bitten, once the sitter has made themselves safe and attended to any injury, they should:
contact the Membership Services Team and report the incident.
When and if we are notified that there has been a dog bite, we will need to investigate by asking for details of the situation, photos of the dog bite and records if the sitter needed to seek medical care
We will ask that the sitter speak with the owner regarding the dog bite and arrange for alternative care for the dog, the owner will then be suspended after we speak to them.
Regardless of the reason behind the dog attacking, we can’t allow the owner to continue on the site, however, if we did find out it was aggravated by the sitter we would investigate and suspend the sitter as well.
If it is an issue of the dog biting a third party, we would go outside of our normal complaint procedure and allow evidence from a third party, for example a neighbour in order to investigate.
Insurance: information here
If necessary Paul Head Of Membership Services, can advise on further insurance clarification